Bilingual Intake Specialist (French)

Job summary

Serve as the first point of contact for members seeking medical or general assistance, coordinate practical travel and care arrangements, and connect families, providers, and insurers. Track cases and next steps in the case management system, gather documentation, update clients, and review benefit plans to confirm coverage.

Job details

Join a team where your passion meets purpose! We're not just colleagues – we're enthusiasts who genuinely love what we do and make work enjoyable for everyone. About You: You're someone who thrives in a busy environment and loves helping people. You're great at juggling multiple priorities, meeting deadlines, and providing excellent service whether it's over the phone, email, or fax. You enjoy learning new processes and collaborating with different teams to solve problems. What You'll Do: As an Intake Specialist, you'll be the friendly first voice our members hear when they need help – whether it's medical or general assistance. Before cases move to our Case Coordinators, you'll be the one making sure everyone gets the support they need. Your day-to-day will include: Being the first point of contact for all calls, emails, and correspondence Helping traveling members with practical needs like booking taxis, ambulances, hotels, and medical appointments Connecting with service providers worldwide to gather reports and documentation Keeping clients updated on their members' assistance progress Supporting members who need help getting home safely Acting as the vital link between families, medical providers, and insurance companies Using our case management system to track details and next steps Reviewing benefit plans and confirming coverage details What You'll Bring: Bachelor's degree or diploma in Business, Administration, Health Sciences, or related field At least 2 years of customer service experience Solid Microsoft Word and Excel skills Strong communication skills in both English and French Great time management and ability to work independently Problem-solving mindset with diplomatic communication style Comfort working in a fast-paced environment What We Offer: Salary Range: $40-45k CAD annually (Final compensation will reflect the candidate's experience, skills, and qualifications) Flexible hybrid work setup Comprehensive health benefits Employee assistance program Wellness spending account RRSP matching Minimum 3 weeks vacation (plus generous sick and flex days) Tuition reimbursement Real opportunities for growth and skill development Inclusive, diverse workplace culture Leadership that genuinely cares about your success and well-being Clear paths for both vertical and horizontal career growth Don't check every box? Apply anyway! We believe diverse backgrounds and perspectives make us stronger. We're an equal opportunity employer committed to creating an inclusive environment where everyone can thrive. Need accommodations during the application process? Our HR team is here to help.

What you’ll do

Serve as the first point of contact for members seeking medical or general assistance, coordinate practical travel and care arrangements, and connect families, providers, and insurers. Track cases and next steps in the case management system, gather documentation, update clients, and review benefit plans to confirm coverage.

Requirements

Requires a bachelor's degree or diploma in business, administration, health sciences, or a related field, along with at least two years of customer service experience. Candidates should have strong English and French communication skills, proficiency in Microsoft Word and Excel, effective time management, and the ability to solve problems and work independently in a fast-paced environment.

Benefits

• Flexible Hybrid Work Setup
• Comprehensive Health Benefits
• Employee Assistance Program
• Wellness Spending Account
• RRSP Matching
• Minimum Three Weeks of Vacation
• Sick Days
• Flexible Days
• Tuition Reimbursement
• Growth and Skill Development Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• case management · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• English Communication
• French Communication
• Time Management
• Multitasking
• Problem-Solving
• Diplomatic Communication
• Microsoft Word
• Microsoft Excel
• Case Management
• Benefits Review
• Coverage Verification
• Documentation Gathering
• Independent Work
• Team Collaboration

Job areas

• Customer Service & Support
• Healthcare
• Administrative

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