MUFG Investor ServicesVerified Job Source

Executive Director, Global Payment Services

Toronto, ON
On-site
Posted Sep 24, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Provide strategic leadership for the Global Payments function by building a scalable, resilient operating model and driving the technology transformation roadmap. Oversee global payment operations, ensuring regulatory compliance, service quality, and the effective management of operational risks and incidents.

Job details

Company Description About MUFG Investor Services: Experience something Brilliantly Different with a career at MUFG Investor Services. MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com. Job Description Provide strategic leadership for the Global Payments function, building a scalable, resilient and globally consistent operating model that supports business growth. Drive the technology, automation and transformation roadmap, partnering with Technology and Product teams to increase straight-through processing, reduce manual intervention and strengthen controls. Lead bank connectivity, payment platform enhancements and integration initiatives, ensuring efficient and resilient connectivity across internal and external banking systems. Maintain executive oversight of global payment operations, ensuring the timely, accurate and secure execution of client, investor, fund, treasury and corporate payments. Establish global standards, procedures, controls, SLAs and KPIs to drive service quality, regulatory compliance and a reduction in payment errors, failures and operational incidents. Lead the transition and integration of payment activities across the organisation into the Global Payments function, ensuring consistent standards and seamless service delivery. Build and develop a high-performing global leadership team, with clear accountability, performance management, coaching and succession planning. Lead capacity planning, workforce and location strategy, creating an operating model capable of absorbing growth without linear headcount increases. Oversee payment investigations, operational incidents, third-party providers, business continuity and operational resilience, acting as the senior escalation point for critical matters. Ensure compliance with relevant regulatory and industry requirements, including AML, sanctions, financial crime, data protection and payment standards. Partner with business and client teams to support client onboarding, product expansion and evolving payment requirements. Provide meaningful management information and risk reporting covering performance, capacity, productivity and operational risk. Monitor the following KPI’s to measure productivity: * Payment volume per FTE * STP Rates * Automation Adoption * Capacity Utilization * Reduction in Manual Touch Points * Use of Location Strategy and Operating Model design to manage costs and absorb growth Qualifications Degree in Finance, Business, Accounting, Economics or a related discipline. 10–15 years' experience in Treasury and Payments, ideally within fund services, asset servicing or financial services. At least 5 years in senior leadership, with experience leading high-performing, geographically dispersed teams. Proven experience building, scaling or transforming global operational functions. Deep knowledge of treasury and payment operations, including SWIFT, wire payments, banking platforms, correspondent banking and payment routing. Strong understanding of cross-border payments, FX and multi-currency cash management. Good knowledge of KYC, AML, sanctions and relevant regulatory requirements. Experience supporting hedge funds, mutual funds, private equity and/or real estate funds is highly desirable. Strong leadership, stakeholder management and programme/change management capabilities. Additional Information What’s in it for you to join MUFG Investor Services? Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. So, why settle for the ordinary? Apply now for a Brilliantly Different career. We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. Rank: Executive Director Employment Type: Permanent Full Time

What you’ll do

Requirements

Requires 10–15 years of experience in Treasury and Payments, with at least 5 years in a senior leadership role managing geographically dispersed teams. Candidates must possess a degree in Finance, Business, Accounting, or Economics and deep knowledge of payment operations and regulatory standards.