Customer Account Administrator

Job summary

The administrator acts as a liaison between departments to manage billing, customer reports, and database entries. They are also responsible for handling special billing requirements and assisting with customer inquiries.

Job details

REgroup, a division of The Municipal Group of Companies, is an Environmental Services company that services the HRM. For over 20 years, the REgroup has been providing integrated waste collection, management, and recycling services. We are widely recognized for being Friendly, Efficient, Reliable and On-time, and are proud to offer a full range of equipment to service the needs of our clients. We are currently looking for a Customer Account Administrator based out of Lower Sackville, NS. The position is a permanent role based on a 40-hour work week, Monday through Friday. Position Summary As a key member of REgroup’s administrative team, you will act as a liaison between Sales, Operations, Finance and Administrative staff. Working closely with the Accounting and Sales teams, you will control the information needed to assist with billing and prepare the necessary reports for customers. An ideal candidate will be well-organized with the ability to manage a high volume of requests with a strong attention to detail and a commitment to deadlines. Primary Duties And Responsibilities Handling of special billing requirements for customers, including uploading data into requested portals Creating and maintaining weight reports for customers on an as-need basis Alert sales team of any potential new business or expiring contracts Administration of customer accounts, system updates, pricing, and entries into the customer database as required Updating and maintaining company information on compliance portals Provide customer service by answering / assisting with customer inquiries Other duties as required Required Knowledge, Skills, Abilities, Education, And Experience Graduate of an office administration program or equivalent Experience with Microsoft Office products (specifically Microsoft Excel) and customer database systems Previous experience in a customer service role Effective problem-solving skills with high attention to detail Utilizes strong organizational and planning skills Strong oral and written communication skills Willingness to work in a team environment A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development. Application Process Completed applications should be submitted to: Human Resources Attention: Emily Siepierski Via Email: esiepierski@municipalgroup.ca We are an equal opportunity employer that encourages all interested candidates to submit a resume. We would like to thank all those who apply; however only those selected for an interview will be notified.

What you’ll do

The administrator acts as a liaison between departments to manage billing, customer reports, and database entries. They are also responsible for handling special billing requirements and assisting with customer inquiries.

Requirements

Candidates must have a graduate degree in office administration or equivalent experience. Proficiency in Microsoft Office, specifically Excel, and previous customer service experience are required.

Benefits

• Pension
• Benefits package
• Training and development

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Office Administration · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office administration
• Microsoft Office
• Microsoft Excel
• Customer database systems
• Customer service
• Problem-solving
• Attention to detail
• Organizational skills
• Planning skills
• Oral communication
• Written communication
• Teamwork
• Data entry
• Billing
• Reporting

Job areas

• Administrative
• Customer Service & Support
• Environmental & Sustainability
• Finance & Accounting

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