Weekend Night Auditor - The Hotel on Pownal

Job summary

The Night Auditor manages late check-ins, early departures, and guest complaints during overnight shifts. Responsibilities include processing reservations, handling payments, and conducting property walk-throughs to ensure a safe environment.

Job details

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people! The Hotel on Pownal A partner of The Great George Properties, The Hotel on Pownal proudly provides 45 guest rooms centrally located for both leisure and business travelers. From a deluxe continental breakfast catering to a variety of dietary needs, to freshly baked cookies every afternoon, and a weeknight guest reception offering complimentary wine and local handcrafted beer, we pride ourselves in offering great value with a distinct hotel experience like no other on Prince Edward Island. As a Night Auditor, You Will The Hotel on Pownal is looking for a Night Auditor. The Night Auditors play a very important role in the team. They are the first line in responding to our guests in the quieter hours with late check-ins, very early departures, or complaints from guests about noise, room conditions or anything else we can help them with. Our Night Auditors love the challenges of working independently at night, are genuine, and they care about creating an amazing experience for our guests. Greet arriving guests, check in and assign rooms Take, cancel and change room reservations Process telephone calls Process wake-up calls Provide information on hotel facilities and guest services Arrange services required for guests with special needs Process guests' departures, calculate charges and receive payments Provide exceptional guest service Property walk through Work alongside of the hotel team to establish a safe and fun atmosphere Who You Are: Positive and outgoing personality Love for building strong relationships with team members, our guests and the community Excellent oral communication Effective interpersonal skills What You Bring: Responsible Beverage Certification Food Handling Certification CPR/First Aid Considered an Asset Night Auditor experience is considered an asset What We Offer Growth and development opportunities Discounts at local shops and all MHG locations Please note, this role will be overnight shifts, from 10:00pm-7:00am on Fridays, Saturdays, and Sundays

What you’ll do

The Night Auditor manages late check-ins, early departures, and guest complaints during overnight shifts. Responsibilities include processing reservations, handling payments, and conducting property walk-throughs to ensure a safe environment.

Requirements

Candidates should have a positive personality and strong communication skills. Certifications in Responsible Beverage, Food Handling, and CPR/First Aid are considered assets, as is previous night auditor experience.

Benefits

• Growth and development opportunities • Discounts at local shops • Discounts at all MHG locations

Listed skills

• Time management · Preferred
• interpersonal skills · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Services
• Night Audit
• Room Reservations
• Payment Processing
• Oral Communication
• Interpersonal Skills
• Conflict Resolution
• Time Management

Job areas

• Hospitality
• Customer Service & Support
• Administrative