Museum Security Guide

Job summary

Monitor artworks, visitors, staff, and museum property; enforce safety and security procedures; and respond to potential risks or changes in the condition of artworks and spaces. Welcome and assist visitors, provide information about exhibits and facilities, manage wayfinding and visitor traffic, and support events and venue rentals.

Job details

Application Deadline: 7 October 2026 Department: Operations Location: Museum of Contemporary Art Toronto, Canada Compensation: CA$24.89 / hour Description Position Summary Posted on: September 25, 2026 Closing on: October 7, 2026 Location: Toronto, ON Employment Type: Casual Remote/Onsite: Onsite Report to: Visitor Experience Manager Start date: November 4, 2026 Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%) Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all. Key Responsibilities Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage Be a host — greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum Stay current with the daily schedule of events, informing visitors as needed Enforce security and safety procedures and protocols in all public spaces of the museum Answering visitor questions concerning exhibits, wayfinding, and facilities Become an expert in MOCA’s programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community When assigned, circulate the museum and support busier floors Detect and respond to potential interference of artwork Ensuring visitors follow museum rules Support in completing reports as needed Manage traffic and visitor wayfinding within the museums Provide support during museum events, including weekends and holidays Undertake other duties as assigned by the supervisor Provide support to special events and venue rentals as needed Report damage or change in condition of spaces/ art objects immediately Skills, Knowledge and Expertise Must-haves Minimum 1-2 years of experience in a security role Minimum 1 year of experience in a customer service role High school diploma or GED equivalent Must be able to work regular weekends, evenings, holidays and special events Must have the ability to be both friendly and commanding in communication Excellent observational skills and attention to detail Ability to work independently Ability to interact effectively with a diverse range of individuals Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly Nice-to-haves Conflict resolution/de-escalation and anti-oppression training First aid certification Benefits Attractions Ontario Benefits Toronto Attractions Council Benefits

What you’ll do

Monitor artworks, visitors, staff, and museum property; enforce safety and security procedures; and respond to potential risks or changes in the condition of artworks and spaces. Welcome and assist visitors, provide information about exhibits and facilities, manage wayfinding and visitor traffic, and support events and venue rentals.

Requirements

Applicants must have at least 1–2 years of security experience, at least one year of customer service experience, and a high school diploma or GED. The role requires availability for weekends, evenings, holidays, and special events, along with strong observation and communication skills and the ability to stand and walk for extended periods.

Benefits

• Attractions Ontario Benefits • Toronto Attractions Council Benefits • 4% Vacation Pay • 4.5% Benefits

Listed skills

• Customer service · Preferred
• safety procedures · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Monitoring
• Customer Service
• Visitor Assistance
• Observational Skills
• Attention To Detail
• Communication
• Conflict Resolution
• De-escalation
• Wayfinding
• Emergency Response
• Independent Work
• Interpersonal Skills
• Safety Procedures
• Incident Reporting
• Crowd Management
• Anti-oppression Awareness

Job areas

• Security & Safety
• Customer Service & Support
• Hospitality
• Art & Design