Operations Manager – Distribution Center Operations

Job summary

Lead distribution center operations across two locations, driving financial results, operational performance, and customer service while managing budgets, labor, and expenses. Implement process improvements, coach the management team, partner with the General Manager on priorities and investments, and oversee labor relations, carriers, and returns.

Job details

Your route The Distribution Center (DC) Operations Manager is responsible for driving operational excellence and achieving key performance objectives, including gross margin targets, FTE management, expense control, and customer service levels. This role leads the implementation of strategies, tools, and best practices to enhance efficiency and overall performance across the Distribution Center. The DC Operations Manager is also accountable for budget development, performance tracking, and reporting. This position has oversight of our Distribution Center operations in Cambridge, ON and Scarborough, ON, ensuring alignment with company objectives and operational excellence across both locations. Salary Range: $100,000 – $120,000 annually, commensurate with experience and qualifications. We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your professional growth throughout your career. Your Responsibilities Lead Distribution Center operations to achieve financial, operational, and customer service goals. Implement and monitor strategies, policies, and process improvements to enhance efficiency and performance. Train, coach, and support Warehouse Managers and the Distribution Center Management team. Partner with the General Manager to set priorities, develop action plans, and support business cases for investments. Oversee labor relations, including collective agreements and committee participation. Manage carrier relationships and returns processes. Participate as a member of the regional management committee. Under the hood To Join Our Team, You Need Minimum of 10 years of experience managing Distribution Center operations. Proven track record of managing gross profit performance, with a strong understanding of financial statements and budgeting for large-scale operations. Experience in the automotive aftermarket industry is considered an asset. Strong computer skills, including proficiency in MS Office and Warehouse Management Systems (WMS). About The Division The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

What you’ll do

Lead distribution center operations across two locations, driving financial results, operational performance, and customer service while managing budgets, labor, and expenses. Implement process improvements, coach the management team, partner with the General Manager on priorities and investments, and oversee labor relations, carriers, and returns.

Requirements

Requires at least 10 years of experience managing distribution center operations and a proven record of managing gross profit performance. Candidates need strong financial statement and budgeting knowledge, computer skills including Microsoft Office and WMS; automotive aftermarket experience is an asset.

Benefits

• Comprehensive Benefits Program
• Corporate Discounts
• Training And Development Opportunities

Listed skills

• Customer service · Preferred
• Budgeting · Preferred
• Operational Excellence · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Distribution Center Operations
• Operational Excellence
• Financial Performance Management
• Gross Profit Management
• Budgeting
• Expense Control
• FTE Management
• Customer Service
• Process Improvement
• Team Leadership
• Training And Coaching
• Labor Relations
• Collective Agreements
• Carrier Relationship Management
• Returns Management
• Microsoft Office

Job areas

• Logistics
• Management & Leadership
• Transportation

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