Collection Customer Service Agent

Base Rate: 25.5 Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $25.50. Depending on your experience, the salary could be adjusted upwards. Your role Contact clients and establish trust-based relationships Analyze and understand large amounts of information in order to properly assess clients' financial situation Listen to clients’ needs and resolve their issues Set up solutions that are adapted to clients' financial situations Educate clients on their financial situation and highlight the benefits Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training take place during the day. Your team Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Learning and development You’ll start with a training program lasting 4 to 5 months in a hybrid format. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training. Requirements High school diploma Customer service and advisory experience Aptitude for building strong relationships and proactively establishing ties with clients Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients #sacP Languages: French, English Reason to require this language: you will need to serve clients who speak a language other than French regularly. Required skills: Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team? Join us!

Contact clients to establish trust-based relationships and analyze their financial situations to suggest appropriate payment agreements. Educate clients on their financial health and resolve issues to help them achieve their goals.

Candidates must have a high school diploma and experience in customer service and advisory roles. Bilingualism in English and French is required to serve a diverse client base.

• Health And Wellness Program • Flexible Group Insurance • Generous Pension Plan • Employee Share Ownership Plan • Employee And Family Assistance Program • Preferential Banking Services • Involvement In Community Initiatives • Telemedicine Service • Virtual Sleep Clinic

• Customer servicePreferred
• Relationship BuildingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Financial Assessment
• Relationship Building
• Bilingualism
• Active Listening
• Empathy
• Conflict Resolution
• Financial Advisory

• Customer Service & Support
• Finance & Accounting

Minimum education

High school

Minimum experience

0+ years

Apply by

Oct 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level