Client Experience Specialist/ Customer Service Representative

Job summary

The Client Experience Specialist will support clients by managing equipment inquiries, coordinating service appointments, and processing orders. They will also maintain accurate client records and collaborate with the branch team to ensure a positive service experience.

Job details

LOVE HELPING PEOPLE? TURN EVERY INTERACTION INTO A POSITIVE EXPERIENCE. At National Seating & Mobility (NSM), we help people move forward with greater independence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada—and we are looking for a Client Experience Specialist to be an important part of that journey. If you are a people person who enjoys solving problems, staying organized and making a difference, we would love to meet you! WHAT YOU’LL DO * Welcome and support clients in person, by phone and by email. * Help clients with equipment questions and identify solutions that meet their needs. * Coordinate deliveries, appointments, equipment trials, demonstrations and rentals. * Build strong relationships with therapists and healthcare professionals. * Coordinate repairs and service for wheelchairs, lifts and other mobility equipment. * Prepare quotes, work orders, customer orders and related documentation. * Maintain accurate client records and information in our systems. * Coordinate equipment transfers between branches and track equipment. * Manage equipment reservations and rentals with exceptional attention to detail. * Process delivery, billing, reservation and service information. * Follow up on client requests and ensure timely resolutions. * Work closely with the branch team to deliver an exceptional client experience. WHAT YOU BRING * Customer service experience, preferably with technical products, equipment or services. * Excellent communication, listening and problem-solving skills. * Strong organization, attention to detail and time-management skills. * Ability to manage multiple calls, client visits and priorities in a fast-paced environment. * Comfortable learning new technology and computer systems. * Proficiency with Microsoft Outlook and Excel. * A positive, collaborative attitude and a genuine passion for helping people. WHY NSM? * Competitive Pay: $20–$23 per hour, with annual merit reviews. * Make an Impact: Do meaningful work that improves people’s lives. * Benefits: Employer-paid benefits to support your well-being. * RRSP Matching: Invest in your future with our matching program. * Paid Time Off: Enjoy generous time away from work. * Team Culture: Take part in company-sponsored events and an inclusive workplace. * NSM Gear: Represent our brand with company-sponsored attire. READY TO MAKE A DIFFERENCE? Bring your customer service skills. Bring your problem-solving mindset. Bring your passion for helping people. Join NSM and help create better mobility experiences—one client at a time.

What you’ll do

The Client Experience Specialist will support clients by managing equipment inquiries, coordinating service appointments, and processing orders. They will also maintain accurate client records and collaborate with the branch team to ensure a positive service experience.

Requirements

Candidates should have previous customer service experience, ideally with technical products or equipment. Strong organizational, communication, and computer skills, including proficiency in Microsoft Outlook and Excel, are required.

Benefits

• Employer-paid benefits • RRSP matching • Paid time off • Company-sponsored events • Company-sponsored attire

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Documentation · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem-solving
• Communication
• Organization
• Time-management
• Microsoft Outlook
• Microsoft Excel
• Technical product support
• Documentation
• Relationship building
• Problem Solving
• Detail Oriented
• Customer Service
• Time Management
• Time Off Management
• Demonstration Skills
• Billing
• Workplace Inclusivity
• Reservations

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Logistics
• Client Experience Representative
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives