Customer Service Representative

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. Key Responsibilities & Duties: · Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries. · Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. · Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. · Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. · Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. · Follow up with customers throughout the resolution process to ensure satisfaction. · Route calls to the appropriate department when necessary, ensuring a seamless customer experience. · Assist in generating sales and upselling opportunities based on inbound customer inquiries. · Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. · Ensure consistent communication between the company and customers to foster strong relationships. · Perform data entry, process cancellations, credits, and invoicing as needed. · Support additional call center functions and assume other duties as assigned. Qualifications & Skills: · Strong verbal and written communication skills with the ability to convey information clearly and professionally. · Previous customer service experience in a call center environment. · Ability to multi-task in a fast-paced, high-volume environment. · Strong problem-solving and conflict resolution skills. · Attention to detail and ability to work under frequent interruptions. · Experience using CRM systems and data entry tools. · Sound knowledge of customer service principles and best practices. · Ability to work independently and as part of a team. · High School diploma or equivalent required. Work Environment & Physical Requirements (if applicable): · Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. · Occasional lifting and moving up to 50 lbs. may be required. · Fast-paced environment with frequent customer interactions and problem resolution. · Some overtime may be required as needed. Pay Rate: $20. per hour

The role involves managing inbound and outbound customer interactions, including scheduling, billing, and service resolution. You will also troubleshoot complaints, process returns, and maintain accurate documentation within the CRM system.

Candidates must have strong verbal and written communication skills and previous experience in a call center environment. A high school diploma or equivalent is required, along with the ability to multi-task and work in a fast-paced setting.

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Problem-solving
• Conflict resolution
• CRM software
• Data entry
• Multi-tasking
• Invoicing
• Order processing
• Troubleshooting
• Attention to detail
• Teamwork
• Scheduling
• Billing
• Upselling
• Customer Relationship Management (CRM) Software
• Advanced Driver Assistance Systems
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Communication
• Conflict Resolution
• Data Entry
• Sales
• Problem Solving
• Multitasking
• Troubleshooting (Problem Solving)
• Team Oriented
• Customer Inquiries
• Customer Complaint Resolution
• Detail Oriented

• Customer Service & Support
• Logistics
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week