customer service representative - call centre
On-site · Calgary
OVERVIEWOur Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.KEY RESPONSIBILITIESLead Outreach & Follow-Up Contact all new leads within the target response window. Conduct outbound calls adapting to each individual. Simultaneously enter call notes and lead data in real time during each conversation. Follow a structured multi-touch sequence for lead fol…