customer service representative - call centre

OVERVIEWOur Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.KEY RESPONSIBILITIESLead Outreach & Follow-Up Contact all new leads within the target response window. Conduct outbound calls adapting to each individual. Simultaneously enter call notes and lead data in real time during each conversation. Follow a structured multi-touch sequence for lead follow-up. Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.QUALIFICATIONSRequired Minimum 1 year of outbound sales or appointment-setting experience, preferably in a healthcare or wellness setting. Clear, articulate spoken English - must project professionalism and trust over the phone. Demonstrated ability to talk and type simultaneously; strong typing speed and accuracy to keep up with live call documentation. Advanced computer fluency. Strong proficiency in Microsoft Excel. Experience with Go High Level CRM; pipeline management, workflow automation, and lead tracking is an asset. Highly organized with strong attention to detail and the ability to manage a high-volume lead pipeline with minimal oversight. Positive, coachable attitude and willingness to follow scripts and incorporate feedback. Preferred Background in healthcare, anatomy, physiotherapy, or a related health science field, understanding of musculoskeletal conditions and patient concerns is a strong asset. Experience with Jane App for scheduling and patient communications. Experience in a Medispa, chiropractic, physiotherapy, or sports medicine environment.

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Sep 12, 2026