Mortgage Servicing Specialist

Job summary

Responsible for the administration of loan changes, processing mortgage statements, and managing the execution of discharge or transfer documents. The role also involves handling professional debt collection calls and negotiating payment arrangements for past due accounts.

Job details

Mortgage Servicing Specialist (13-Month Maternity Leave Cover) WHO WE ARE Neighbourhood Holdings is a leading residential mortgage fund operating across Canada. We work directly with mortgage brokers to provide short-term loans to borrowers who can’t access traditional bank financing. Our borrowers are entrepreneurs, immigrants, young families, and people going through transition periods in their lives who don’t fit in a bank-defined box. They go to mortgage brokers, who help them get access to alternative financing through lenders like us. We market to our broker partners, who appreciate that we are transparent, efficient, and reliable, trusting us to get the job done day in and day out. Our team is ambitious, creative, collaborative, and data-driven. We consistently seek ways to improve and thrive in complexity. Since 2015, our team has raised capital from senior lenders and wealth managers. In the fall of 2025, we acquired Fisgard Asset Management, creating one of the largest non-bank lenders in Canada with nearly $800 million in assets under management. With a proven track record for growth, we are looking to add to our team to continue on this strong trajectory. Neighbourhood is the proud recipient of CMP’s 5-Star Mortgage Product Award and one of Canada’s Best Workplaces™ in 2025. WHO WE ARE LOOKING FOR Neighbourhood Holdings is seeking to add a Mortgage Servicing Specialist to its tight-knit team for a maternity leave coverage term. While our collaborative Mortgage Servicing team spans across both Vancouver and Victoria, this specific position will be based out of our Vancouver, BC office. This is an excellent opportunity to join a fast-paced team that boasts an exciting, dynamic, and progressive work environment. The successful candidate will have excellent organizational skills and will be able to perform tasks efficiently and with a high degree of accuracy. This role is best suited for an individual with an exemplary ability to prioritize and work efficiently under pressure. Attention to detail, typing accuracy, prioritization, and time-management skills will be necessary for the long-term success of this role. Training will be provided. Compensation: Based on experience with room for advancement. The starting range for a candidate without a Mortgage Broker’s License is $55,000 - 65,000 per year. Great candidates with industry experience and/or a Mortgage Broker’s License can expect a higher starting range. A comprehensive benefits package is available to all employees after the three-month waiting period. Employment Type: Full Time, Monday to Friday. Remote work may be possible, provided it is in accordance with the Company’s remote work policy. Location: Downtown, Vancouver, British Columbia (working with a team based in both Vancouver and Victoria) RESPONSIBILITIES Administration and processing of loan changes (including renewals) during the term of the mortgage Update mortgage system with any information pertaining to client or loan Production and delivery of various types of mortgage statements Review legal documents, prepare, and facilitate the execution and registration of discharge or transfer documents for all provinces and deliver them to the requestor Handle collection calls professional manner and in accordance with debt collection practices and privacy regulations Establish and record reason for past due accounts Negotiate payment arrangement to bring accounts current Refer files for commencement of legal action once all required collection steps have been taken and within timelines set by management Maintain detailed and accurate notes of all correspondence, payment arrangements, communications and matters of interest on debt collection system Work with 3rd party providers to obtain information, legal documents and/or provide them with the required documentation as per expected turnaround times Understand and follow internal policies, guidelines and procedures Providing payout statements and recording payout funds QUALIFICATIONS BC Mortgage Broker’s License or willing to complete the Mortgage Broker’s Course as soon as possible Mortgage industry experience Customer service experience Working knowledge of Google Apps (Gmail, Docs, Sheets, etc.) Ability to learn new technology platforms Completion of high school and/or some college Strong communication skills Bonus: Proficient in French QUALITIES Ability to work independently as well as part of a team Flexible Schedule - able to work more hours if needed to get the job done Adaptable - ability to remain calm and focused during stressful situations Eagerness to learn and grow Working within tight deadlines Self-Motivated Excellent organizational skills and analytical skills Sense of humour 100% ethical and of high integrity Driven self-starter Analytical: You can break down complex information for our clients Resourceful: You may not have all the answers, but you know how to get them Proactive: Take charge as needed and demonstrate commitment while taking initiatives Positive attitude: We have a great culture and want to preserve it The employer offers an excellent benefits package for the right candidate. If you are interested in this exciting career opportunity, please upload your cover letter and resume, and complete the job survey on Plum. Please follow the instructions through the following link: https://bit.ly/4wXOWpx

What you’ll do

Responsible for the administration of loan changes, processing mortgage statements, and managing the execution of discharge or transfer documents. The role also involves handling professional debt collection calls and negotiating payment arrangements for past due accounts.

Requirements

Requires a BC Mortgage Broker’s License or a willingness to complete the course, along with experience in the mortgage industry and customer service. Candidates should be proficient in Google Apps and possess strong organizational and communication skills.

Benefits

• Comprehensive benefits package

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mortgage Servicing
• Loan Processing
• Debt Collection
• Customer Service
• Google Apps
• Time Management
• Organization
• Attention To Detail
• Communication
• Analytical Skills
• French Proficiency

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative