Product Advisor

Company Description Nelson Toyota is a family-owned and operated dealership that has served the community since 1969. The dealership is closely aligned with the Kootenay lifestyle, offering Toyota vehicles known for reliability and durability. Nelson Toyota has earned Toyota’s prestigious President’s Award for dealership operations numerous times. Team members join a customer-focused environment that values integrity, long-term relationships, and high-quality service. Role Description The Product Advisor is a full-time, on-site role based at Nelson Toyota in Nelson, BC. This role involves greeting and engaging customers, learning about their needs, and presenting suitable vehicle options in a clear and informed manner. The Product Advisor will conduct test drives, explain vehicle features, pricing, and financing options, and guide customers through the purchase process. Day-to-day tasks include following up with leads, maintaining product knowledge on current models and inventory, preparing accurate sales documentation, and collaborating with the sales and service teams to ensure a positive customer experience. The role also includes using dealership systems to track customer interactions and staying informed about promotions and market trends. Qualifications Strong Customer Service and Sales skills, with the ability to build trust and long-term relationships. Clear and professional Communication skills, including active listening and the ability to explain technical information in accessible terms. Analytical Skills to understand customer needs, compare product options, and support sound recommendations. Product Management-related skills such as maintaining up-to-date knowledge of vehicle features, packages, and inventory. Previous experience in automotive sales or retail sales is an asset. Comfort using dealership software, CRM systems, and basic office applications. High level of integrity, reliability, and a customer-first mindset. Valid driver’s license with a clean driving record. Ability to work on-site, including evenings or weekends as required.

The Product Advisor is responsible for engaging customers, presenting suitable vehicle options, and guiding them through the purchase process. Key tasks include conducting test drives, managing leads, and maintaining up-to-date product knowledge to ensure a positive customer experience.

Candidates should possess strong sales and communication skills, a valid driver's license with a clean record, and a customer-first mindset. Previous experience in automotive or retail sales and proficiency with CRM software are considered assets.

• Product managementPreferred
• Customer servicePreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Communication
• Active Listening
• Analytical Skills
• Product Management
• Automotive Sales
• Retail Sales
• CRM Systems
• Dealership Software
• Office Applications

• Sales
• Customer Service & Support
• Retail
• Transportation
• Manufacturing

Minimum experience

0+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available