API L2/L3 Support Analyst

Job summary

The analyst will support API-based applications and troubleshoot complex integration issues. They are responsible for coordinating with external vendors to ensure the timely resolution of production incidents.

Job details

Position: API L2/L3 Support Analyst Location: Toronto, CA, (Hybrid) Employment Type: Contract Job Description: We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents. Top 3 Required Skills L2/L3 Production Support experience for enterprise applications and integrations. Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations. Bilingual communication skills (English & French). Top 3 Preferred Skills Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms. Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK. Banking/Financial Services domain experience. Experience 5+ years of application support experience, including API and integration support. Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts. Experience working with external vendors and third-party integrations.

What you’ll do

The analyst will support API-based applications and troubleshoot complex integration issues. They are responsible for coordinating with external vendors to ensure the timely resolution of production incidents.

Requirements

Candidates must have 5+ years of experience in application support with a strong understanding of REST/SOAP APIs and security concepts. Bilingual proficiency in English and French is required for this role.

Listed skills

• REST APIs · Preferred
• Splunk · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• L2/L3 Production Support
• API
• REST
• SOAP
• Vendor Integrations
• Postman
• Swagger
• Apigee
• MuleSoft
• Splunk
• Dynatrace
• AppDynamics
• JSON
• XML
• OAuth
• JWT

Job areas

• Technology
• Customer Service & Support
• Finance & Accounting
• Consulting