Application Support Analyst
The analyst will provide L2/L3 production support for API-based applications and manage external vendor API integrations. Responsibilities include troubleshooting integration issues and ensuring the timely resolution of production incidents.
- Hybrid
- Toronto, ON
- Posted Aug 28, 2026
- Apply by Sep 27, 2026
- 1 position
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Job summary
Role: Application Support Analyst Location: Toronto, Ontario || Hybrid Term: Contract Experience: 8-10 years Role Descriptions: We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents. Top 3 Required Skills: L2/L3 Production Support experience for enterprise applications and integrations. Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations. Bilingual communication skills (English & French). Top 3 Preferred Skills Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms. Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK. Banking/Financial Services domain experience. Experience 5+ years of application support experience, including API and integration support. Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts. Experience working with external vendors and third-party integrations.
What you’ll do
The analyst will provide L2/L3 production support for API-based applications and manage external vendor API integrations. Responsibilities include troubleshooting integration issues and ensuring the timely resolution of production incidents.
Requirements
Candidates must be bilingual in English and French with 5-10 years of experience in enterprise application support and API troubleshooting. Proficiency with REST/SOAP, security concepts like OAuth/JWT, and API management tools is required.
Listed skills
- SplunkPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- L2/L3 Production Support
- REST API
- SOAP API
- Bilingual English and French
- API Troubleshooting
- Vendor Integration
- Postman
- Swagger
- Apigee
- MuleSoft
- Splunk
- Dynatrace
- AppDynamics
- ELK Stack
- OAuth
- JWT
Job areas
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 27, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available