Retail Team Lead , PT

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION As part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies. MAJOR ACCOUNTABILITIES * Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates * Be results-driven in achieving our store key performance indicators through training and development of our associates * Deliver a great guest experience utilizing our GUEST service model * Opening/closing the store * Follow safety and reporting regulations, including proper lifting procedures REQUIREMENTS FOR SUCCESS * 2 years’ retail supervisory experience preferred * High school diploma or equivalent educational experience * Demonstrated leadership ability * Strong customer service and verbal communication skills * Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays * Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) Flexible Work Schedule For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

The Retail Team Lead assists with opening and closing the store while driving key performance indicators through effective team coaching. They are responsible for delivering a world-class guest experience and maintaining a positive leadership presence on the sales floor.

Candidates must have at least 2 years of retail supervisory experience and a high school diploma or equivalent. Applicants must be at least 18 years old and possess strong verbal communication skills with the ability to perform physical tasks like lifting and standing for extended periods.

• Customer servicePreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail leadership
• Customer service
• Coaching
• Team development
• Key performance indicators
• Store operations
• Communication
• Inventory management
• Safety compliance
• Hybrid Model
• Supervision
• Lifting Ability
• Customer Service
• Training And Development
• Sales
• Leadership
• Key Performance Indicators (KPIs)
• Team Leadership
• Verbal Communication Skills
• Teamwork

• Retail
• Management & Leadership
• Customer Service & Support
• Retail Team Leader
• Store Lead
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week