Parts Technician - Evening Shift (1:30pm - 10:00pm)

Job summary

Parts Technician Calgary, AB Why Work Here New West Truck Centres is one of Western Canada's leading Freightliner dealerships. As a Parts Technician, you'll play an important role in keeping commercial fleets, owner-operators, and technicians moving by delivering the right parts quickly and accurately. If you enjoy solving problems, building relationships, and working in a fast-paced dealership environment, this is an opportunity to build a long-term career with an industry leader. Treated Well. You will work alongside a respected and knowledgeable leader who stays calm under pressure and lea…

Job details

Parts Technician Calgary, AB Why Work Here New West Truck Centres is one of Western Canada's leading Freightliner dealerships. As a Parts Technician, you'll play an important role in keeping commercial fleets, owner-operators, and technicians moving by delivering the right parts quickly and accurately. If you enjoy solving problems, building relationships, and working in a fast-paced dealership environment, this is an opportunity to build a long-term career with an industry leader. Treated Well. You will work alongside a respected and knowledgeable leader who stays calm under pressure and leads by example. Our team environment is supportive, collaborative, and built on mutual respect. We believe in open communication, teamwork, and recognizing the contributions of every employee. Trained Well. We invest in your development through OEM training, web-based learning, internal development programs, and hands-on mentorship. You will gain exposure to industry-leading systems and technology while continuing to build your technical and customer service skills. Paid Well. We offer an annual salary of $60,000 to $85,000, including an evening shift premium, with additional monthly performance bonus opportunities. Our comprehensive benefits package includes: Competitive salary with evening shift premium Monthly performance bonus opportunities Health and dental coverage Vision care Life insurance Employee & Family Assistance Program Optional overtime opportunities The Role This is a full-time evening shift position working Monday to Friday from 1:30 PM to 10:00 PM. This evening shift offers a consistent weekday schedule with an evening shift premium, allowing you to enjoy your mornings while earning competitive compensation. A rotational Saturday shift is required approximately once every eight weeks. Order Processing (50%) Fulfill parts orders using in-stock inventory Source and process orders through PDCs, vendors, dealerships, and suppliers Communicate ETA updates and arrival notifications to technicians and customers Learn and effectively use dealership systems including Procede, CAT, Cummins, Paragon, and other online platforms required to support customers and operations Customer Service & Support (40%) Greet and acknowledge customers promptly and professionally Provide timely and efficient service to both internal and external customers Build strong working relationships with technicians, drivers, service advisors, and other departments Support a fast-paced environment while maintaining accuracy and professionalism Other Responsibilities (10%) Replenish inventory and maintain clean, organized display areas Ensure pricing and merchandising are accurate and customer-ready Participate in training sessions and department meetings Process debit and credit transactions, product returns, refunds, and core credits Education & Certifications High school diploma or equivalent Journeyman Parts Technician certification is considered an asset Experience & Qualifications Minimum two years of parts experience within the heavy-duty trucking, commercial vehicle, or heavy equipment industry Strong organizational and communication skills Ability to work effectively in a fast-paced environment Comfortable multitasking while maintaining attention to detail and accuracy Commitment to professionalism, teamwork, and customer service excellence Nice to Have Journeyman Parts Technician certification Experience with Procede or similar dealership management systems Familiarity with CAT, Cummins, Paragon, or other OEM parts lookup platforms Previous experience supporting technicians, service departments, or commercial fleet customers Other Details We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve. Professional references will be required.

What you’ll do

The Parts Technician is responsible for fulfilling and sourcing parts orders while providing professional support to technicians and external customers. Additional duties include maintaining inventory organization, processing transactions, and ensuring accurate pricing.

Requirements

Candidates must have a high school diploma and at least two years of parts experience in the heavy-duty trucking or commercial vehicle industry. A Journeyman Parts Technician certification and experience with dealership management systems like Procede are considered assets.

Benefits

• Evening shift premium • Monthly performance bonus opportunities • Health and dental coverage • Vision care • Life insurance • Employee & Family Assistance Program • Optional overtime opportunities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• collaborative · Preferred
• Training · Preferred
• Attention to detail · Preferred
• Health · Preferred
• management · Preferred
• Process · Preferred
• Communication · Preferred
• Accuracy · Preferred
• Development · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Processing
• Customer Service
• Inventory Management
• Parts Sourcing
• Heavy-Duty Trucking Knowledge
• Multitasking
• Communication Skills
• Organization Skills
• Procede
• CAT Parts Lookup
• Cummins Parts Lookup
• Paragon