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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Member Service Advisor acts as the primary point of contact for branch visitors, handling daily banking transactions. They also identify member needs and refer them to specialized staff for lending and investment products.
Job details
Passionate about service? Driven to excel? Come work with us. We have an open position for a full-time Member Service Advisor I at our Carbonear Branch. Who we are. Newfoundland and Labrador Credit Union (NLCU) is made up of a team of over 125 professionals who are committed to providing exceptional financial advice and service across the province. The financial well-being of our members is our first priority, which is why our primary goal is to provide the ideal financial service experience. We are passionate about what we do because we believe that first-rate service and advice puts our members on the road to financial success. When our members succeed, we succeed. Our Mission. Inspire the hearts and invest in the minds of our people to help bring dreams to life. Our Values. * Our Relationships * Our Team * Our Communities Our Vision. Create a better everyday for our people. Who we’re looking for. For us, the right attitude is paramount. We want someone who “gets us” – someone who appreciates our mission to go above and beyond to create an exceptional service experience every time. You are a "people" person who is invigorated by helping others. A positive self-starter, you enjoy learning new skills and feel empowered when given responsibilities. You have a natural ambition that drives you to exceed your goals. As a Member Service Advisor I, you will be the first point of contact for members as they visit our branch. You will assist our members with their day-to-day banking transactions and help them meet their financial goals by referring them to other NLCU employees on specialized lending/investment products. Having previous financial service experience is a bonus, but not essential. More importantly, you believe that people’s lives are made better when they achieve financial success – however they define that success. You’re not just looking for a job, you’re looking for an employer to grow a career with. Sound like you? Then we want to hear from you. For an opportunity to work with an outstanding team and an award-winning employer, apply now. We would like to thank all interested candidates; however, only those selected for an interview will be contacted. Newfoundland and Labrador Credit Union is an equal opportunity employer.
What you’ll do
The Member Service Advisor acts as the primary point of contact for branch visitors, handling daily banking transactions. They also identify member needs and refer them to specialized staff for lending and investment products.
Requirements
The role requires a positive, service-oriented individual with strong interpersonal skills and a drive to exceed goals. Previous financial service experience is considered an asset but is not strictly required.
Listed skills
- Customer service · Preferred
- Problem solving · Preferred
- interpersonal skills · Preferred
- Communication · Preferred
- Relationship Building · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Financial Advice
- Banking Transactions
- Communication
- Interpersonal Skills
- Problem Solving
- Relationship Building
- Sales Referrals
- Financial Literacy
- Financial Advising
- Self-Starter
- Investments
- Sales
- Financial Services
- Interpersonal Communications
- Operations
Job areas
- Finance & Accounting
- Customer Service & Support
- Retail
- Member Service Advisor
- Financial Services Representative
- Technical and Medical Sales Professionals (excluding ICT)
- Securities, Commodities, and Financial Services Sales Agents