Clerical Officer - Admin

Job summary

Provide comprehensive administrative and clerical support to clinical and non-clinical staff to ensure smooth service operations. Perform general reception, switchboard, and mail distribution duties while assisting patients and service users.

Job details

About The Organisation Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. The Role To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service. The working pattern for this role is: Monday to Friday afternoons In This Key Role, You Will Provide Administrative and Clerical support to clinical/corporate staff to facilitate more appropriate use of clinical/corporate resources Provide patients and other service users with information and assistance as appropriate General reception duties Switchboard Sort and distribute incoming and outgoing mail Photocopying What You'll Bring Educated to standard grade level or experience in a similar role Well developed interpersonal skills in customer care. Excellent communication skills. Good organisational and planning skills. Understanding of a range of procedures and processes. Ability to prioritise work and work on own initiative whilst under pressure. Proficient I.T. skills which include a working knowledge of Microsoft packages. Ensuring confidentiality, diplomacy and discretion are maintained at all times What We Offer As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including: Annual Leave - 35 days including public holidays Generous NHS pension scheme Annual incremental salary progression Paid sick leave increasing with length of service NHS discounts and more. NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another. Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings. For informal discussion, please contact Doreen Buttery, on Doreen.Buttery@lanarkshire.scot.nhs.uk If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator

What you’ll do

Provide comprehensive administrative and clerical support to clinical and non-clinical staff to ensure smooth service operations. Perform general reception, switchboard, and mail distribution duties while assisting patients and service users.

Requirements

Candidates should be educated to standard grade level or possess equivalent experience in a similar role. Proficiency in Microsoft packages and strong interpersonal, communication, and organizational skills are required.

Benefits

• Annual leave • Public holidays • NHS pension scheme • Annual incremental salary progression • Paid sick leave • NHS discounts

Listed skills

• Administrative Support · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Clerical support
• Customer care
• Communication skills
• Organisational skills
• Planning skills
• I.T. skills
• Microsoft packages
• Confidentiality
• Diplomacy
• Discretion
• Reception duties
• Switchboard operation

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Government & Public Sector