Nicole Pontejos

Experience: Server (Front of The House) at Rise n’ Shine Breakfast District (2026–present); Cashier / Cook at A&W Restaurant (2023–2025); Cashier at Tim Hortons (2022–2023). Studied Bachelor’s Degree, Sociology at Mount Royal University.

• Problem solving
• Time management

1. Server (Front of The House)

   Rise n’ Shine Breakfast District

   Feb 2026 to Present

   Calgary, AB

   • Greet and seat guests while providing welcoming and professional service • Take and process food and beverage orders accurately • Serve food and beverages promptly and ensure guests have everything they need • Process cash, debit, and credit payments and handle bills accurately • Check in with tables throughout the meal to ensure customer satisfaction • Communicate orders and special requests clearly with kitchen • Assist with opening and closing duties, including cleaning, restocking, and preparing the restaurant • Resolve customer concerns professionally and provide appropriate solutions

2. Cashier / Cook

   A&W Restaurant

   Aug 2023 to Aug 2025

   Calgary, AB

   • Delivered excellent customer service by greeting customers and ensuring satisfaction • Prepared food and operated kitchen equipment safely and efficiently • Worked collaboratively with team members in a high-volume environment • Maintained cleanliness and organization of dining and kitchen areas • Managed multiple tasks during busy hours while maintaining quality service • Communicated effectively with coworkers and management to resolve issues • Received positive feedback for reliability, teamwork, and strong work ethic

3. Cashier

   Tim Hortons

   Oct 2022 to Feb 2023

   Calgary, AB

   • Assisted customers with purchases and provided friendly service • Prepared coffee and served baked goods • Restocked and organized merchandise and supplies • Maintained store cleanliness, including dining and counter areas • Handled cash transactions and balanced register drawers • Supported team operations during busy shifts

1. Mount Royal University

   Bachelor’s Degree, Sociology

   Bachelor’s Degree in Sociology (In Progress)

2. Notre Dame high school

   High school diploma

   2022