Operations Coordinator

Job summary

The Operations Coordinator manages air and ocean freight forwarding tasks, including documentation, shipment tracking, and compliance with national security programs. They coordinate with internal departments, vendors, and trucking companies to ensure accurate processing and timely delivery of shipments.

Job details

Company Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design. Job Summary The Operations Coordinator for the National Operations Centre is responsible for air and ocean freight forwarding operational tasks at a national level. This role is related to compliance as well as end to end freight operations. They will be expected to execute accurate data entry and complete documentation, coordinate timely releases, and ensure compliances in all aspects of the process. Key Duties and Responsibilities: Process e-manifest / ACI filing. Coordinate shipment tracking. Prepare and distribute documents.eg AWB’s, Bill’s of lading, invoices etc. Process shipments for various companies using Nippon Express operating systems. Coordination with internal departments, brokerage teams, Nippon Express warehouse personnel, external vendors, other agents, as well as any Nippon Express overseas offices. Arrange vendor payments and secure shipment release. Coordinate with trucking companies to arrange and monitor shipment Pickups and deliveries. Ensure compliance and utilize required software programs to enter and submit information. • Verify all required information. Enter necessary information in operating systems and obtain and distribute documents require for customs clearance. Follow up with cargo irregularities. Maintain company standards and procedures. Follow company policies. Coordinate with shippers for required documentation e.g. commercial invoices, export declarations, permits etc. Coordinate with Airlines regarding bookings and rates Apply rates based on specific rate agreements and quotations Various other tasks as may be required Prepare weekly, bi-weekly and monthly reports to meet customer requirements and support senior management financial reporting deadline. Maintain total compliance with national security frameworks, specifically the Transport Canada Air Cargo Security Program and the CBSA Partners in Protection (PIP) program. Various other tasks may be required. Education/Certification: Experience in the freight forwarding industry. Shift and weekend work hours are required. Prior knowledge and experience in the freight forwarding industry, specifically handling ocean cargo. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Competency with the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of basic procedures relating to exporting and importing goods from and to Canada. Ability to manage one’s own time and prioritize tasks based on time sensitive demands. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Comfortable communicating with others, including colleagues, and outside vendors. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Capable of providing quality service by understanding the needs and requirements. Ability to remain calm in stressful situations, work under pressure and meet deadlines. Basic knowledge of Microsoft Office products, including Excel and Word. **What We Offer! ** Health Benefits (Medical, Dental & Vision Coverage) RRSP/DPSP Plan with company matching Paid Time Off (vacation & sick time) We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation. Please note that we use AI tools as part of our recruitment process to enhance efficiency. Posting is for an existing vacancy.

What you’ll do

The Operations Coordinator manages air and ocean freight forwarding tasks, including documentation, shipment tracking, and compliance with national security programs. They coordinate with internal departments, vendors, and trucking companies to ensure accurate processing and timely delivery of shipments.

Requirements

Candidates must have prior experience in the freight forwarding industry, specifically with ocean cargo and customs procedures. Proficiency in Microsoft Office and the ability to work under pressure in a fast-paced environment are essential.

Benefits

• Health benefits • Medical coverage • Dental coverage • Vision coverage • RRSP/DPSP plan with company matching • Paid time off • Vacation time • Sick time

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freight forwarding
• Air freight
• Ocean freight
• Data entry
• Documentation
• Compliance
• Shipment tracking
• Vendor management
• Logistics
• Customer service
• Microsoft Office
• Time management
• Problem solving
• Reporting
• Customs clearance
• Communication
• Client Needs Assessment
• Bill Of Lading
• Vendor Payments
• Ingenuity
• Ability To Meet Deadlines
• Time Off Management
• Export Declarations
• Brokerage
• Management
• Customer Service
• Customs Broking
• Data Entry
• Operating Systems
• English Language
• Financial Statements
• Packaging And Labeling
• Freight Forwarding
• Warehousing
• Grammar
• Leadership
• Innovation
• Air And Ocean Freight Forwarding
• Invoicing
• Operations
• Quotations
• Written Composition
• Coordinating
• Filing
• Calmness Under Pressure

Job areas

• Logistics
• Transportation
• Administrative
• Security & Safety
• Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks