YYZ Ocean Import - Ocean Cargo Coordinator

Job summary

The Ocean Cargo Coordinator manages daily ocean freight import and export operations, including shipment tracking, documentation verification, and delivery coordination. They also provide exceptional client service, resolve operational issues, and handle billing and invoice auditing.

Job details

Company Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design. Job Summary The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process. Responsibilities Handle LCL/FCL/Consolidation for Ocean Import/Export shipments. Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations. Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed. Provide exceptional client service to build and maintain good business relationship with both client and carriers. Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence. Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts. Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency. Various other duties as may be required. Qualifications Minimum of 1-3 years’ experience in a similar role. General knowledge of the freight forwarding NVOCC environment Knowledge of principles and methods of moving goods by ocean, specifically exports Ability to provide quality service for our customers by understanding their needs and requirements Strong communication skills, verbal and written Strong time management; able to prioritize tasks Ability to remain calm in stressful situations, work under pressure and meet deadlines Critical thinking and problem solving Basic knowledge of Microsoft Office products, including Excel and Word High school diploma IMDG Dangerous Goods certification (an asset) **What We Offer! ** Health benefits (Medical, Dental & Vision Coverage) RRSP/DPSP plan with company matching Paid time off (vacation & sick time) Opportunities for career growth and skill enhancement Hybrid work model (4 days at the office, 1 day WFM) We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation. Please note that we use AI tools as part of our recruitment process to enhance efficiency. Posting is for an existing vacancy

What you’ll do

The Ocean Cargo Coordinator manages daily ocean freight import and export operations, including shipment tracking, documentation verification, and delivery coordination. They also provide exceptional client service, resolve operational issues, and handle billing and invoice auditing.

Requirements

Candidates must have 1-3 years of experience in a similar freight forwarding or NVOCC role and possess strong communication and time management skills. A high school diploma is required, and IMDG Dangerous Goods certification is considered an asset.

Benefits

• Health benefits • Medical coverage • Dental coverage • Vision coverage • RRSP plan • DPSP plan • Company matching • Paid time off • Vacation time • Sick time

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ocean freight coordination
• Import operations
• Export operations
• LCL/FCL handling
• Shipment tracking
• Documentation verification
• Client service
• Invoice auditing
• Billing
• Time management
• Problem solving
• Critical thinking
• Microsoft Office
• Excel
• Word
• Ingenuity
• Professionalism
• Ability To Meet Deadlines
• Time Off Management
• Track And Trace
• Planning
• Auditing
• Business Relationship Management
• Communication
• Critical Thinking
• Freight Forwarding
• Leadership
• Innovation
• Invoicing
• Problem Solving
• Operations
• Remittance
• Time Management
• Data Import/Export
• Coordinating
• Consolidation
• Calmness Under Pressure

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Ocean Import Coordinator
• Cargo Coordinator / Freight Forwarder
• Transport Clerks
• Cargo and Freight Agents