Guest Services Agent - Hotel

Job summary

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical tasks.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Experience and specialization Computer and technology knowledge Word processing software Spreadsheet Additional information Work conditions and physical capabilities Fast-paced environment Personal suitability Client focus Benefits Health benefits Dental plan Health care plan Other Benefits Other benefits Parking available Wellness program Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth

What you’ll do

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical tasks.

Requirements

Candidates must have a secondary school graduation certificate and proficiency in English. Experience is considered an asset, and knowledge of word processing and spreadsheet software is required.

Benefits

• Health benefits • Dental plan • Health care plan • Parking available • Wellness program

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Complaint Resolution
• Reservation Management
• Customer Service
• Payment Processing
• Word Processing Software
• Spreadsheet Software
• Clerical Duties
• Telephone Etiquette

Job areas

• Hospitality
• Customer Service & Support
• Administrative