Product Quality Technician

Job summary

Validate new and pre-production bicycle models, audit product specifications and documentation, and identify compatibility, functional, and dimensional issues in collaboration with Product Management, Quality, and Engineering. Build bikes to specification for testing and business needs, document inspection results, and maintain the build workspace, tools, and sample inventory.

Job details

About the Role Norco Bicycles is seeking an experienced quality professional with strong hands-on mechanical skills to join our team as a Product Quality Technician. This role sits at the intersection of Quality, Product Management, and Engineering, providing the hands-on validation capacity that ensures every bike meets Norco's quality and performance standards before it reaches production, marketing, or sale. You'll own technical validation at critical stages of the development cycle, from NPI (New Product Introduction) sign-off and technical documentation audits through to marketing, media, and sales support. As a trusted individual contributor, you'll make sure every bike leaving the build area is production-ready, so that Product Management, Quality, and Engineering can focus on design, sourcing, and program management. What You'll Do NPI Validation & Audit Perform NPI product validation and formal sign-off (New Model Sign Off) in partnership with Product Management and Engineering Support BOM (Bill of Materials) and PRD (Product Requirements Document) audits, flagging discrepancies between spec, BOM, PRD, and physical build early in the process Perform product and stock audits, including FAI (First Article Inspection), reporting to Product Management, Quality Management, and the Taiwan QC team Assist with audits of technical documentation, assembly documentation, and SOPs Quality & Issue Identification Collaborate closely with QC and Engineering to identify and document compatibility and functional issues ahead of mass production Inspect and measure frame alignment and part tolerances using calipers, micrometers, and other tools against 2D engineering drawings and GD&T specifications, recording results clearly for Quality and Engineering review Provide mechanic-level insight into fit, function, and durability concerns during pre-production review Bike Builds Build and assemble bikes to spec for field testing, NPI validation, first production, and marketing, media, and sales needs Complete builds accurately, on schedule, and to a professional mechanical standard, including correct torque specs and fastener practices Read and work from 2D engineering drawings, BOMs, and spec sheets to ensure builds match intended design Organize and audit incoming parts for samples and pre-production builds, including facilitating orders from partners within the direction and budget approved by Product Managers Support QC and Rider Support teams with product rework at destination as needed Workspace & Inventory Maintain the cleanliness, organization, and safety of our product build area and incoming goods Track and manage parts and tools needed for builds and validation work Assist with sample bike and parts inventory, including year-end count Assist with decommissioning end-of-life product Other duties as required Qualifications Required Professional bike mechanic experience at a high standard, through relevant technical certification and/or several years of professional shop or industry experience Proven ability to work independently as an individual contributor with minimal supervision Strong cross-functional collaboration skills, comfortable working with Product, QC, and Engineering teams and with overseas colleagues across time zones and language barriers Sharp attention to detail and comfort working against specs, BOMs, and sign-off checklists Proficiency with professional measurement tools (calipers, micrometers, taper and bore gauges, borescopes, torque wrenches) and the ability to record results accurately and repeatably Ability to read 2D engineering drawings, including basic GD&T, tolerances, and datums Clear written communication and the ability to document findings in writing and photos for a global, multilingual audience Strong organization and the discipline to maintain a clean, efficient workspace Willingness to pursue professional development in formal QC training (e.g., GD&T, metrology, or equivalent certifications) Preferred Experience with NPI processes or pre-production quality workflows in the bike or broader consumer product industry ASQ certification (CQT, CQI) or an equivalent quality credential Salary Range: $58,500 – $71,500 per year

What you’ll do

Validate new and pre-production bicycle models, audit product specifications and documentation, and identify compatibility, functional, and dimensional issues in collaboration with Product Management, Quality, and Engineering. Build bikes to specification for testing and business needs, document inspection results, and maintain the build workspace, tools, and sample inventory.

Requirements

Requires professional bicycle mechanic experience gained through relevant technical certification and/or several years of professional shop or industry work, along with the ability to work independently and collaborate across teams. Candidates must be proficient with measurement tools, able to interpret 2D engineering drawings and basic GD&T, and communicate and document findings clearly; quality credentials or NPI experience are preferred.

Listed skills

• Attention to detail · Preferred
• Inventory management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Professional Bicycle Mechanics
• New Product Introduction Validation
• Quality Auditing
• Bill of Materials Auditing
• Product Requirements Document Auditing
• First Article Inspection
• Bicycle Assembly
• Dimensional Measurement
• Calipers and Micrometers
• Geometric Dimensioning and Tolerancing
• Engineering Drawing Interpretation
• Torque and Fastener Practices
• Quality Documentation
• Cross-Functional Collaboration
• Inventory Management
• Attention to Detail

Job areas

• Trades
• Engineering
• Manufacturing
• Sports & Recreation