Case Manager (TFT) (CUPE 73.26)

Job summary

The Case Manager assesses eligibility for Ontario Works, identifies barriers to employment, and connects participants with necessary resources and services. They also monitor ongoing compliance, manage action plans, and maintain accurate case documentation.

Job details

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential. As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career. As a Case Manager with Norfolk County, you’ll support individuals applying for Ontario Works by assessing eligibility, identifying barriers, and connecting them with resources and services. Your work will help people achieve greater stability, move toward employment, and improve their overall well-being. Big vision. Real opportunities. Unlimited potential. That’s Norfolk. Duties and Responsibilities: Interview potential program participants and collect, verify, and input information related to past history, living arrangements, and current financial status. Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies. Determine and monitor ongoing eligibility by keeping abreast of legislative/directive changes and ensure all documentation is current through routine client office interaction and monitoring and verifying declared income. Approve trustees on behalf of applicants under 18 years of age and others that require a trustee. Negotiate and monitor mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies. Determine eligibility for life stabilization related expenses for Ontario Works Participants. Determine records and recovers overpayments out of ongoing assistance through SAMS and ensures cases are terminated. Present evidence in court in cases of fraud if subpoenaed. Analyze participation and determine non-compliance based on test of reasonableness and impose sanctions as required. Perform other duties as assigned. Knowledge and Experience: Four (4) year (Honours) University Degree or Three (3) year university degree plus an additional two (2) year college diploma (in a related field). Plus over two (2) years of related work experience, e.g.. social services or counselling (employment and/or educational). Skills and Abilities: A valid Ontario driver’s license as travel is required. Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational background and cultures that may be construed as barrier(s) to employment. Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS). Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act. Posting #: CUPE 73.26 Position: Case Manager, Ontario Works Position Code: 7SSCAS Status: Temporary Full Time (date of hire to approximately March 2, 2026) Number of Vacancies: 1 Employee Group: CUPE Local 4700 Wage: $31.45 - $39.29 per hour Hours Worked per Week: 35 Division: Emergency and Social Services Department: Housing and Social Services Reports to: Program Manager, Ontario Works Location: Simcoe (primarily in-office, with a combination of site work and potential flexible work arrangements based on operational requirements of the role) Posting Period: September 16, 2026 - October 1, 2026 How to Apply: Ensure the file extension for your resume document is .doc, .docx or .pdf If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file. Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance. The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates. Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education. Thank you for your interest in this position. Only those to be interviewed will be contacted.

What you’ll do

The Case Manager assesses eligibility for Ontario Works, identifies barriers to employment, and connects participants with necessary resources and services. They also monitor ongoing compliance, manage action plans, and maintain accurate case documentation.

Requirements

Candidates must possess a four-year university degree or a three-year university degree plus a two-year college diploma in a related field. Additionally, over two years of related work experience in social services or counseling is required.

Listed skills

• Interviewing · Preferred
• interpersonal skills · Preferred
• case management · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Action Planning · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Eligibility assessment
• Interviewing
• Conflict resolution
• Data entry
• Financial assessment
• Action planning
• Referral coordination
• Legislative compliance
• Communication skills
• Interpersonal skills
• Office software
• SAMS software
• Occupational health and safety
• Client Needs Assessment
• Office Equipment
• Valid Driver's License
• Planning
• Artificial Intelligence
• Social Work
• Occupational Safety And Health
• Innovation
• Interpersonal Communications
• Program Management
• File Extension

Job areas

• Social Services
• Government & Public Sector
• Administrative
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers