Hazvinei Nomatter Masiya

CompTIA Security+ certified Cybersecurity & SOC Analyst with over 9 years of enterprise IT, infrastructure, and systems administration experience. Demonstrated expertise in Security Operations (SOC), SIEM alert triage (Wazuh), digital forensics and incident response (DFIR), network packet analysis (Wireshark), and security automation (Python, PowerShell, Bash). Deep technical foundation across Active Directory, Windows Server, Linux, Microsoft 365, and SD-WAN enterprise networking. Target roles include Cybersecurity Analyst, SOC Analyst (Tier 1/2), Security Operations Analyst, and Information Security Administrator across Canadian provincial markets.

• Customer service
• Data analysis
• GitHub
• Leadership
• Microsoft Azure
• Python
• Requirements gathering
• Teamwork
• Time management

1. IT Support Specialist

   Zuetech Technology Solutions

   Jan 2021 to Present

   Harare, Zimbabwe

   Contract & Consulting • Provide enterprise IT support, network operations, systems administration, and security-conscious infrastructure maintenance across business-critical sites. • Deploy, configure, and support enterprise SD-WAN infrastructure, Dell Versa VEP1485/VEP1400 appliances, and Versa Operating System (VOS) environments. • Administer Active Directory including user provisioning, permissions, security groups, and access controls following least-privilege and RBAC principles. • Manage endpoint protection (Sophos), patch deployment, vulnerability remediation, and system hardening. • Conduct structured troubleshooting and root-cause incident investigations to restore critical services, documenting procedures in technical SOPs.

2. Desktop Support Technician

   Raising Dawn Investments

   Jan 2019 to Dec 2020

   Harare, Zimbabwe

   • Monitored network and endpoint security telemetry using Sophos Endpoint Protection and Sophos Firewall, investigating and escalating security anomalies. • Administered user accounts, permissions, and security groups for 120+ end users while maintaining secure desktop baseline configurations. • Supported backup, disaster recovery, business continuity, and compliance-related technical documentation.

3. Information Technology Support Technician

   Compusys Technology

   Jan 2016 to Dec 2018

   Harare, Zimbabwe

   • Delivered technical support across desktop, network, and multi-site client infrastructure while managing user access controls and permissions. • Applied security patches, investigated authentication failures, and ensured secure system baseline configurations.

4. Help Desk Support Technician

   ShermanIT

   Mar 2014 to Dec 2015

   Johannesburg Metropolitan Area, South Africa

   • Provided remote and onsite technical support to 200+ users across multiple business locations within strict SLAs. • Assisted with corporate software rollouts, infrastructure updates, and secure baseline system deployments.

1. Unicaf University

   Bachelor of Science (Honours), Computer Science

2. Harare Polytechnic

   National Diploma, ICT

   Zimbabwe

3. Macmaine School of Computing

   Diploma, Information Technology

• CompTIA Security+ (SY0-701)

  CompTIA

• Google Cybersecurity Professional Certificate

  Google

• Google IT Support Professional Certificate

  Google

• Cisco Junior Cybersecurity Analyst Career Path

  Cisco

• Cisco Introduction to Cybersecurity

  Cisco