Claims Director, Accident Benefits

Job summary

The Claims Director will lead and coach the adjusting staff to ensure high-quality service and performance objectives are met. They are also responsible for developing and implementing departmental strategies and business plans to achieve regional goals.

Job details

What it’s like to be a Northbridge Claims Director: As a Claims Director you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Accident Benefits Claims Department work hard to provide support to our clients, assisting them in getting back to normal after an accident. Our Claims Director will direct all activities of the claim’s unit through effective leadership and training of the adjusting staff to ensure service and quality objectives are met. The Claims Director, Accident Benefits is also responsible for supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity, and quality. Our Claims Director is committed to high standards of performance, has strong communication skills, and a demonstrated ability to bring new ideas to initiatives. We want your talent if you are great at: Providing effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met Directing the development and execution of the corporate and regional business plans, and ensuring strategies contribute to corporate objectives Ensuring effective and efficient operation by enhancing workflow and operational procedures Managing customer service standards And you have: Post-Secondary Education in an Insurance focused program or related program Completed or working towards the CIP designation Minimum of 10 years of experience in the property and casualty Insurance industry handling complex claims A minimum of 5-7 years of demonstrated leadership experience Strong technical skills with MS Office Suite Ability to clearly communicate with Claimants, Brokers, and vendors We really mean it when we say we put you first. Here are a few ways how: Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days We’re committed to pay transparency and fairness. The base salary range for this role is $120,000 - $160,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-Hybrid #LI-RP1 Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

The Claims Director will lead and coach the adjusting staff to ensure high-quality service and performance objectives are met. They are also responsible for developing and implementing departmental strategies and business plans to achieve regional goals.

Requirements

Candidates must have at least 10 years of experience in the property and casualty insurance industry handling complex claims, along with 5-7 years of leadership experience. A post-secondary education in an insurance-related program and a CIP designation are also required or in progress.

Benefits

• Hybrid work • Employee share purchase plan • Pension plans • RRSP • Staff insurance discounts • Flexible health benefits • Wellness programs • Education assistance • Donation matching • Team volunteer days

Listed skills

• Customer service · Preferred
• Training · Preferred
• Leadership · Preferred
• Communication · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Claims management
• Accident benefits
• Strategic planning
• Customer service
• Communication
• Operational procedures
• Workflow optimization
• Insurance industry knowledge
• MS Office Suite
• Performance management
• Training
• Business planning
• Commercial Real Estate
• Hybrid Model
• Workplace Inclusivity
• Workflow Management
• Artificial Intelligence
• Customer Relationship Management
• Casualty Insurance
• Customer Service
• Fibre Channel Over IP
• Leadership Development
• Mentorship
• Microsoft Office
• Prioritization

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Consulting
• Claims Director
• Director of Compensation / Benefits
• Human Resource Managers
• Compensation and Benefits Managers