Claims Service Representative

Job summary

The Claims Service Representative handles incoming inquiries and sets up new claims while providing technical support to Claims Adjusters. They are responsible for maintaining high data quality and delivering excellent customer service during telephone interactions.

Job details

What it’s like to be a Northbridge Claims Service Representative As a Claims Service Representative, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a great experience. We want your talent! If you are great at: Managing stressful calls and clearly deliver decisions Ability to troubleshot and find the best solutions Effectively managing a busy day to day schedule Providing a great Customer experience And you have: Post-Secondary Education in an Insurance focused program or related program Working towards the CIP designation an asset Minimum 2 years of experience in a front-line customer service position or call center environment Experience working with and on various systems at any given time Strong technical skills with MS Office Suite We really mean it when we say we put you first. Here are a few ways how: Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. We’re committed to pay transparency and fairness. The base salary range for this role is $45,000 - $55,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. Who we are: We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

The Claims Service Representative handles incoming inquiries and sets up new claims while providing technical support to Claims Adjusters. They are responsible for maintaining high data quality and delivering excellent customer service during telephone interactions.

Requirements

Candidates must have at least 2 years of experience in a front-line customer service or call center environment. A post-secondary education in an insurance-related program is required, and working towards a CIP designation is considered an asset.

Benefits

• Hybrid work
• Employee share purchase plan
• Pension plans
• RRSP
• Staff insurance discounts
• Flexible health benefits
• Early leave days
• Wellness programs
• Education assistance
• Donation matching
• Team volunteer days

Listed skills

• Customer service · Preferred
• Technical Support · Preferred
• Conflict Resolution · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center operations
• Technical support
• Data quality management
• Conflict resolution
• Problem solving
• Time management
• MS Office Suite
• Insurance claims processing
• Communication skills
• Commercial Real Estate
• Hybrid Model
• Workplace Inclusivity
• Technical Support
• Customer Relationship Management
• Call Center Experience
• Casualty Insurance
• Customer Service
• Data Quality
• Fibre Channel Over IP
• Leadership Development
• Mentorship
• Microsoft Office
• Prioritization

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Claims Service Representative
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

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