Client Service Associate

Job summary

The Client Service Associate supports a Commercial Insurance Specialist by managing day-to-day book of business operations. They are responsible for providing excellent customer service and handling high volumes of requests accurately and efficiently.

Job details

What it’s like to be a Federated Insurance Client Service Associate: Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business. The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail. In other words, they’re awesome. If you are too, consider joining us to support our Client Service team! We want your talent! If you’re great at: Customer Service & Communication Handling high-volumes of requests in a timely and accurate manner Assisting your Commercial Insurance Specialist If you have: Post-Secondary education (College or University) 2 years of front-line Customer Service experience A competitive spirit and a desire to deliver a high level of performance Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: Hybrid work! you get to work from the office and at home, allowing you to manage both worlds with the ease and flexibility you need. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #LI-CD1 Who we are: We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

The Client Service Associate supports a Commercial Insurance Specialist by managing day-to-day book of business operations. They are responsible for providing excellent customer service and handling high volumes of requests accurately and efficiently.

Requirements

Candidates must have post-secondary education and at least 2 years of front-line customer service experience. Proficiency in Microsoft Office and strong communication skills are required for this role.

Benefits

• Employee share purchase plan • Pension plans • RRSP • Staff insurance discounts • Flexible health benefits • Early leave days • Wellness programs • Rewards and recognition programs • Education assistance • Leadership training • Mentoring programs • Donation matching • Team volunteer days

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multi-tasking
• Attention to detail
• Microsoft Office
• Teamwork
• Time management
• Problem solving
• Workplace Inclusivity
• Customer Relationship Management
• Customer Service
• Fibre Channel Over IP
• Leadership Development
• Mentorship
• Multitasking
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Client Service Associate
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives