Client Service Associate

Job summary

Provide excellent customer service to clients and support the day-to-day operation of a Commercial Insurance Specialist's book of business. Handle a high volume of requests accurately and promptly while assisting the Commercial Insurance Specialist.

Job details

What it’s like to be a Federated Client Service Associate Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business. The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail. We want your talent If you are great at: Customer Service & Communication Handling high-volumes of requests in a timely and accurate manner Assisting your Commercial Insurance Specialist If you have: Post-Secondary education (College or University) 2 years of front-line Customer Service experience A competitive spirit and a desire to deliver a high level of performance Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. We’re committed to pay transparency and fairness. The base salary range for this role is $50,000-$55,000 plus commission, which reflects the expected pay and commission – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you. This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves. #LI-TS1 Who we are: We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

Provide excellent customer service to clients and support the day-to-day operation of a Commercial Insurance Specialist's book of business. Handle a high volume of requests accurately and promptly while assisting the Commercial Insurance Specialist.

Requirements

Applicants should have post-secondary education and two years of front-line customer service experience. They should also demonstrate strong communication, proficiency with Microsoft Office, attention to detail, flexibility, a competitive drive, and a team-first attitude.

Benefits

• Employee Share Purchase Plan
• Pension Plans
• Registered Retirement Savings Plan
• Staff Insurance Discounts
• Flexible Health Benefits
• Early Leave Days
• Wellness Programs
• Rewards and Recognition Programs
• Education Assistance
• Internal Mobility
• Leadership Training
• Mentoring Programs
• Donation Matching
• Team Volunteer Days

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Multitasking
• Attention to Detail
• Request Handling
• Commercial Insurance Support
• Microsoft Office
• Flexibility
• Teamwork
• Time Management
• Workplace Inclusivity
• Customer Relationship Management
• Fibre Channel Over IP
• Leadership Development
• Mentorship
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Administrative
• Client Service Associate
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives

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