Sales Service Representative

Job summary

The Sales Service Representative supports Commercial Insurance Specialists by managing internal tasks, territory activities, and client administration. They are responsible for handling high volumes of requests in a timely and accurate manner while providing superior administrative care.

Job details

What it’s like to be a Federated Sales Service Representative: Supporting a team of Commercial Insurance Specialist (CIS) we’re looking for an exceptional Sales Service Representative with excellent administration and organizational skills to process internal tasks and activities. Reporting to the company’s Sales division, the Sales Service Representative belongs to a team whom offer superior administrative care to the company’s Commercial Insurance Specialists (CIS) in areas of territory management and client administration. The most important characteristics of our best Sales Service Representative are that they are organized, detail orientated, able to multi-task and possess exceptional attention to detail. This role is a 100% in‑office position and requires onsite presence during standard business hours. We want your talent! If you’re great at: Customer Service & Communication Handling high-volumes of requests in a timely and accurate manner Assisting your Commercial Insurance Specialist If you have: Post-Secondary education (College or University) 2 years of front-line Customer Service experience A competitive spirit and a desire to deliver a high level of performance Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality We really mean it when we say we put you first. Here are a few ways how: We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #LI-CD1 Who we are: We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

What you’ll do

The Sales Service Representative supports Commercial Insurance Specialists by managing internal tasks, territory activities, and client administration. They are responsible for handling high volumes of requests in a timely and accurate manner while providing superior administrative care.

Requirements

Candidates must have post-secondary education and at least 2 years of front-line customer service experience. Proficiency in Microsoft Office and strong communication skills are required for this role.

Benefits

• Employee share purchase plan • Pension plans • RRSP • Discounts on staff insurance • Flexible health benefits • Early leave days • Wellness programs • Rewards and recognition programs • Education assistance • Donation matching • Team volunteer days

Listed skills

• Customer service · Preferred
• Territory Management · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Administration
• Organizational skills
• Territory management
• Client administration
• Multi-tasking
• Attention to detail
• Microsoft Office
• Team-first mentality
• Sales Territory Management
• Workplace Inclusivity
• Organizational Skills
• Customer Relationship Management
• Customer Service
• Fibre Channel Over IP
• Sales
• Leadership Development
• Mentorship
• Multitasking
• Prioritization
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Administrative
• Finance & Accounting
• Sales Service Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products