INDIGENOUS HEALTH SERVICE ASSISTANT

Job summary

Engage with First Nations, Métis, and Inuit patients, families, and visitors to support culturally safe experiences and connect them with appropriate cultural and clinical services. Provide orientation and wayfinding, assist with admissions and discharges, support communication between patients, families, and care teams, and collaborate with community health staff.

Job details

Northern Health values diversity within the workplace and our commitment of reaching a representative workforce. For this position, we also want to highlight First Nation, Inuit, Métis or Indigenous Ancestry is regarded as directly relevant to the skills and knowledge for this position. All candidates will be considered; however, preference will be given to Indigenous applicants. Are you looking to highlight your knowledge, skills, and abilities in a new and dynamic environment? We currently have an opportunity for you to bring your excellent work ethic to Northern Health. In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Indigenous Health Service Assistant (Indigenous Service Assistant) proactively engages with First Nations, Métis, and Inuit patients, families and visitors to support a culturally safe experience in the assigned facilities and/or programs. Key areas of focus include enabling access to the appropriate cultural and clinical support services; orientation and wayfinding for patients and families to the site and services; supporting admission and discharge processes; and supporting communication between the care team and the patient and family. The Indigenous Health Service Assistant works with the health care staff in the First Nations communities and Métis Chartered communities, including the Health Director, Community Health Representative, and other team members. The Indigenous Health Service Assistant develops an understanding of the culture and traditions of the First Nations and Métis communities using the facilities and services.

What you’ll do

Engage with First Nations, Métis, and Inuit patients, families, and visitors to support culturally safe experiences and connect them with appropriate cultural and clinical services. Provide orientation and wayfinding, assist with admissions and discharges, support communication between patients, families, and care teams, and collaborate with community health staff.

Requirements

The posting does not specify formal education or experience requirements. It highlights Indigenous ancestry as directly relevant to the role’s skills and knowledge, and emphasizes understanding the cultures and traditions of the First Nations and Métis communities served.

Listed skills

• Health · Preferred
• Communication · Preferred
• Teams · Preferred
• staff · Preferred
• Supervision · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Culturally Safe Patient Support
• Patient and Family Engagement
• Cultural Support Coordination
• Clinical Support Coordination
• Patient Orientation
• Wayfinding
• Admission Support
• Discharge Support
• Care Team Communication
• Community Collaboration
• Cultural Awareness
• Knowledge of First Nations and Métis Traditions

Job areas

• Healthcare
• Social Services
• Customer Service & Support

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