ASSISTANT MANAGER

JOIN OUR FAMILY OF BRANDS – NORTHERN REFLECTIONS, RICKI’S & CLEO AT NORTHERN REFLECTIONS, RICKI’S, AND CLEO, WE ARE UNITED BY A SHARED VISION: TO INSPIRE AND EMPOWER WOMEN THROUGH FASHION THAT FITS THEIR LIVES. WITH A PROUD LEGACY IN CANADIAN RETAIL, WE BRING TOGETHER DECADES OF EXPERTISE, A PASSIONATE TEAM, AND A COMMITMENT TO DELIVERING EXCEPTIONAL STYLE, QUALITY, AND SERVICE. AS PART OF OUR GROWING ORGANIZATION, YOU’LL JOIN A COLLABORATIVE AND DYNAMIC TEAM THAT VALUES INNOVATION, CUSTOMER CONNECTION, AND THE POWER OF GREAT FASHION. WHETHER IT’S TIMELESS COMFORT, POLISHED WORKWEAR, OR VERSATILE STYLE, EACH OF OUR BRANDS PLAYS A UNIQUE ROLE IN SERVING WOMEN ACROSS GENERATIONS. REPORTING TO THE STORE MANAGER, AS AN ASSISTANT MANAGER, YOU WILL PLAY A KEY LEADERSHIP ROLE IN DRIVING PROFITABLE SALES GROWTH AND ENSURING AN EXCEPTIONAL IN-STORE BRAND EXPERIENCE. PARTNERING WITH THE STORE MANAGER, YOU WILL BE ACCOUNTABLE FOR ALL ASPECTS OF STORE OPERATIONS AND FINANCIAL PERFORMANCE. YOU WILL LEAD, RECRUIT, TRAIN, AND COACH A HIGH-PERFORMING SALES TEAM, FOSTERING A CULTURE OF EXCELLENCE AND CUSTOMER-FOCUSED SERVICE. YOUR LEADERSHIP WILL INSPIRE SUCCESS, ENSURE SMOOTH DAY-TO-DAY OPERATIONS, AND CREATE A WELCOMING ENVIRONMENT FOR EVERY CUSTOMER. KEY RESPONSIBILITIES: * RESPONSIBLE FOR MAINTAINING ALL ASPECTS OF DAY-TO-DAY STORE OPERATIONS INCLUDING ACHIEVING SALES GOALS, ENSURING EXCELLENT CUSTOMER EXPERIENCES, AND OVERALL TEAM LEADERSHIP. * OVERSEE BUSINESS OPERATIONS IN THE ABSENCE OF THE STORE MANAGER. * DRIVE BUSINESS RESULTS THROUGH COACHING AND ENCOURAGING A CUSTOMER FOCUSED SALES TEAM * PROMOTE THE BRAND THROUGH KNOWLEDGE AND UNDERSTANDING OF OUR PRODUCT, BUSINESS, AND VALUES * HELP RECRUIT, TRAIN AND RETAIN A HIGH-PERFORMING SALES TEAM * OVERSEE STORE OPERATIONS, INCLUDING SHIFT TASK ORGANIZATION AND STORE OPENING AND CLOSING DUTIES * EXECUTE ALL MERCHANDISING, MARKETING AND VISUAL PRESENTATION ASPECTS OF THE STORE ACCORDING TO OUR STANDARDS AND DIRECTIVES * MAINTAIN A SAFE AND CLEAN STORE ENVIRONMENT FOR OUR TEAMS AND CUSTOMERS * SECURE COMPANY ASSETS WITH STRONG LOSS PREVENTION SKILLS AND AWARENESS * CREATING A POSITIVE WORK ENVIRONMENT THAT EMBODIES OUR VALUES EXPERIENCE & QUALIFICATIONS: * 1–2 YEARS OF RETAIL MANAGEMENT OR SUPERVISORY EXPERIENCE, PREFERABLY IN A SPECIALTY OR APPAREL STORE * PROVEN ABILITY TO LEAD, MOTIVATE, TRAIN, AND COACH A RESULTS-DRIVEN SALES TEAM * STRONG RETAIL AND BUSINESS ACUMEN WITH A FOCUS ON ACHIEVING SALES TARGETS AND KPIS * DEMONSTRATED SUCCESS IN RECRUITING, SELECTING, AND DEVELOPING HIGH-PERFORMING TEAM MEMBERS * EXCELLENT CUSTOMER SERVICE SKILLS WITH A COMMITMENT TO DELIVERING EXCEPTIONAL EXPERIENCES * TEAM-ORIENTED MINDSET WITH A COLLABORATIVE APPROACH TO LEADERSHIP * PHYSICALLY ABLE TO STAND FOR EXTENDED PERIODS, CLIMB LADDERS, AND LIFT UP TO 30 LBS * FLEXIBLE AVAILABILITY, INCLUDING DAYTIME, EVENING, AND WEEKEND SHIFTS * AMBITION TO GROW WITHIN THE COMPANY, WITH A GOAL OF BECOMING A FUTURE STORE MANAGER

The Assistant Manager is responsible for driving profitable sales growth and overseeing daily store operations in partnership with the Store Manager. They lead, train, and coach the sales team while ensuring an exceptional in-store brand experience and maintaining operational standards.

Candidates must have 1–2 years of retail management or supervisory experience, preferably in apparel. Strong leadership, coaching abilities, and the physical capacity to perform retail tasks like lifting and standing are required.

• Customer servicePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail management
• Sales leadership
• Team training
• Coaching
• Customer service
• Merchandising
• Visual presentation
• Loss prevention
• Business acumen
• Inventory management
• Operations management
• Recruitment
• Performance management
• KPI tracking
• Conflict resolution
• Retail Operations
• Business Operations
• Supervision
• Business Results
• Business Acumen
• Customer Service
• Sales
• Leadership
• Marketing
• Innovation
• Key Performance Indicators (KPIs)
• Loss Prevention
• Operations
• Retail Management
• Team Leadership
• Team Oriented

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Assistant Manager
• Assistant General Manager
• Managing Directors and Chief Executives
• General and Operations Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week