Appointment Coordinator

Job summary

The Appointment Coordinator manages high volumes of inbound and outbound calls to identify customer needs and book service appointments. They are responsible for maintaining accurate records in the CRM database while meeting personal and team performance targets.

Job details

📞 Be the First Hello to Every Toyota Journey. If you're energetic, customer-focused, and love building relationships, we'd love to meet you. Join the award-winning team at Fort Erie Toyota and help create exceptional experiences from the very first conversation. Compensation: $19.00-24.00 Availability Required: Monday-Saturday Availability *Occasional Saturday's. Hours: 9-2 pm *As required, more based on seasonality, promotions, etc. Location: Fort Erie Toyota You’ll love your position as an Appointment Coordinator: Manage a large number of outbound and inbound calls in a timely manner on a daily basis Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, and book appointments Build sustainable relationships and engage customers by going the extra mile Keep records of conversations in our call center database (CRM) in a comprehensible way Meet personal/team qualitative and quantitative targets Other duties as assigned We’d love to hear from you, if: Outbound and/or Inbound call center experience is preferred Track record of accomplishing targets Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multitask, set priorities, and manage time effectively Successful completion of High School Diploma or equivalency Fluent in English (verbal and written) When you join Northern Roads, you’ll enjoy: Trusted relationships – We’re a work family and you’ll become a part of the team. Many employee engagement activities – We want you to want to come into work every day. Employee Health and Wellness Initiatives – We truly care about your well-being. Career path planning and training – We want you to succeed and grow alongside us. There are plenty of other perks and incentives, you’ll have to join us to find out more! At Northern Roads Auto Group, we’ve been operating successful family businesses over the last 40+ years in the heart of the Niagara region. Most recently, we’re excited to be building one of Canada’s largest state of the art Kia dealership with a focus on electrification with Canada’s first EV Canopy with 12 charging stations in the heart of the new Niagara Auto Mall. We are proud to be one of the first Kia Dealers in Canada, a multi-Kia President’s Award-winning store and recently adding our second Kia franchise Lindsay Kia in October 2023. At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact [email protected]. We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.

What you’ll do

The Appointment Coordinator manages high volumes of inbound and outbound calls to identify customer needs and book service appointments. They are responsible for maintaining accurate records in the CRM database while meeting personal and team performance targets.

Requirements

Candidates must have strong verbal communication skills, active listening abilities, and the capacity to multitask effectively. A high school diploma or equivalent is required, and previous call center experience is preferred.

Benefits

• Employee engagement activities • Health and wellness initiatives • Career path planning • Training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• adaptability · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center operations
• Relationship building
• Communication
• Active listening
• CRM software
• Multitasking
• Time management
• Data entry
• Conflict resolution
• Adaptability
• Inbound Calls
• Energetic
• Record Keeping
• Active Listening
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Employee Engagement
• English Language
• Motion Planning
• Time Management
• Verbal Communication Skills
• Setting Appointments

Job areas

• Customer Service & Support
• Administrative
• Retail
• Appointment Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers