FOH - Management - Restaurant Manager

Job summary

Lead hands-on restaurant service, drive team performance and accountability, and consistently deliver memorable guest experiences. Support events, coach and retain employees, and uphold high operational standards in a fast-paced environment.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Front of House Manager – High-Volume Location Chop Steakhouse & Bar – Ottawa This is not a “learn as you go” management job. This is for someone who already knows what great looks like and wants to push it further. This position is predominately swing and evening shifts. We’re one of the busiest locations in the brand, a test site for innovation, and a team that sets the standard for others to follow. If you’re looking for average, this isn’t it. If you’re looking to grow fast, be challenged daily, and build something meaningful please keep reading. What Makes This Role Different Test Location New menu items, systems, and programs are trialed here first. You’re not just running shifts you’re influencing the brand. High Volume, High Standards You’ll lead in an environment where execution matters and pace is non-negotiable. Events + Energy From large scale service to curated events, this role goes beyond the dining room. If you enjoy creating experiences, this is the spot for you. Real Growth Path We don’t promote based on tenure we promote based on performance. If you’re good, you move. What You Can Expect From Us We take scheduling and work life balance seriously, not as a perk, but as part of running a high performing team. Two consistent days off in a row Built into your schedule not random, not shifting week to week No closing shifts before your days off You leave work with energy, not exhaustion Stat holidays aligned with your regular days off Creates natural extended breaks and real recovery time Disciplined scheduling practices We actively manage hours to align with expectations. No constant overruns or burnout cycles Who You Are You’ve already worked in a comparable full-service, high-volume restaurant You’re hands-on and not managing from an office You care about the details most people ignore You bring energy to the floor and raise the standard of those around you You’re passionate about hospitality You want a career What You’ll Be Responsible For Leading service on the floor not watching it from the sidelines Driving team performance, accountability, and culture Creating memorable guest experiences, consistently Executing and supporting events that drive business Coaching, developing, and retaining strong people Upholding standards in a fast paced, high pressure environment What You’ll Get A leadership team that actually invests in your development Exposure to brand level initiatives and decision-making Clear advancement opportunities within a growing company A team that takes pride in what they do and expects the same from you Competitive compensation based on experience and performance At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email hr_restaurants@northland.ca. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.

What you’ll do

Lead hands-on restaurant service, drive team performance and accountability, and consistently deliver memorable guest experiences. Support events, coach and retain employees, and uphold high operational standards in a fast-paced environment.

Requirements

Candidates should have experience in a comparable full-service, high-volume restaurant and be hands-on, detail-oriented, and passionate about hospitality. They should bring energy to the floor, raise team standards, and be interested in building a hospitality career.

Benefits

• Two Consecutive Days Off
• No Closing Shifts Before Days Off
• Stat Holidays Aligned With Regular Days Off
• Leadership Development
• Advancement Opportunities

Listed skills

• Team Leadership · Preferred
• Guest Experience · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant Management
• Front-of-House Operations
• High-Volume Service
• Team Leadership
• Performance Management
• Accountability
• Guest Experience
• Event Execution
• Coaching and Development
• Employee Retention
• Hospitality
• Operational Standards
• Team Culture
• Scheduling
• Application Lifecycle Management
• Asset Management
• Business Coaching
• Management
• Decision Making
• Finance
• Leadership
• Marketing
• Impact Assessment
• Innovation
• Labor Economics
• Restaurant Operation
• Team Performance Management
• Enthusiasm

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Front of House Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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