Front of House - Supervisor

Job summary

The Front of House Supervisor is responsible for actively leading shifts, managing budgetary goals, and ensuring high levels of guest satisfaction. They also contribute to team morale and provide mentorship to staff members to foster professional development.

Job details

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your career, while supporting your life goals. Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way. Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail. Key Responsibilities Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals Ensure complete guest satisfaction and guest connection throughout each shift Contribute to a positive team morale through contests and supporting team members on shift Handle guest concerns and compliments Desire to develop and motivate the people around you to always be their best Energetic and positive Committed to being inclusive and embracing diversity Previous restaurant leadership experience considered an asset Key Requirements Previous serving experience in a full-service restaurant or bar Hospitality driven towards guests and team members Opportunities With our company, you will have the chance to: Gain valuable leadership skills and experience Grow your career in our rapidly expanding company Cultivate your own development by working with senior leaders Attend leadership development seminars and conferences Learn about opportunities for taking part in new restaurant opens across Canada and the USA Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

What you’ll do

The Front of House Supervisor is responsible for actively leading shifts, managing budgetary goals, and ensuring high levels of guest satisfaction. They also contribute to team morale and provide mentorship to staff members to foster professional development.

Requirements

Candidates should have previous serving experience in a full-service restaurant or bar. Previous restaurant leadership experience is considered an asset, along with a strong commitment to hospitality and team development.

Benefits

• Leadership development • Mentorship • Career growth opportunities • Professional training

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team management
• Guest satisfaction
• Conflict resolution
• Staff motivation
• Budgetary management
• Hospitality
• Communication
• Customer service
• Mentoring
• Energetic
• Asset Management
• Management
• Culinary Arts
• Finance
• Marketing
• Leadership Development
• Restaurant Operation
• Team Building
• Customer Complaint Resolution
• Enthusiasm

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Front of House Supervisor
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers