Front of House - Supervisor, Food Services

Job summary

The supervisor will lead a team of 15-20 crew members to ensure high-quality guest experiences and adherence to brand standards. They are responsible for monitoring restaurant operations, including sales, staffing levels, and shift walkthroughs in the absence of the General Manager.

Job details

Food Service Supervisor Do you have a passion for hospitality and food? Do you want to join a team where you can show off your skills, learn new tricks, and be mentored by amazing leaders? Are you looking for a home where you can grow your career? If the answer is yes, then you are in the right place, and we would love to meet you. Who We Are Denny's has been proudly serving local customers for over 40 years, and we are continuing to grow with the right people! With over 70 restaurants across Canada, you can visit your local Denny's to understand the secret of its success: employees who enjoy flexible hours, benefit programs, competitive wages, a fun-filled atmosphere, and opportunities to grow. Benefits & Perks Development opportunities, including a GM mentorship program, as well as leadership seminars and career development plans for all managers Flexible hours Employee and Family Assistance Program (counselling, wellness services, etc.) Medical insurance for full-time employees Dental insurance for full-time employees Life insurance for full-time employees Meal discounts Employee discounts with Sandman Hotel Group, Moxie's Grill & Bar, Chop Steakhouse & Bar, Shark Club Sports Bar & Grill, Revelstoke Mountain Resort, YYOGA, TELUS, Dell, Kal Tire, Soft Moc, Park n Fly, Serta Mattresses, and more! Competitive wages What We Are Hiring As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant in the absence of management personnel while upholding Denny's service and quality standards. You will be reporting to the General Manager. Our goal is to provide total guest satisfaction. Our team is made up of committed, caring, and energetic individuals who make every Denny's location the great and diverse place it is. What You'll Do You will supervise shifts by leading other hourly employees to adhere to Denny's brand standards You will coordinate restaurant activities by observing the guest flow You will monitor sales, employee hours, and guest counts throughout the shift to ensure proper staffing You will complete shift walkthroughs and take corrective actions when needed You will communicate employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager You will help Denny's achieve our mission by adhering to Denny's Brand Standards and internal policies and procedures You will perform other duties as required or assigned Who You Are You have a high school diploma or GED certificate, as well as a Management Food Safety Certification You have completed all e-learning job code modules You consistently display the Guiding Principles You are an effective communicator in English, both orally and in writing You are a team player, collaborative and attentive You have excellent guest service and people skills You are self-motivated, organized, and able to multitask effectively You can lift and carry supplies and equipment up to 50 lbs You can stand and walk throughout a 4 to 8 hour shift You must be able to legally work in Canada (as a citizen, resident or holding other current and valid work permit) Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email hr_restaurants@northland.ca. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.

What you’ll do

The supervisor will lead a team of 15-20 crew members to ensure high-quality guest experiences and adherence to brand standards. They are responsible for monitoring restaurant operations, including sales, staffing levels, and shift walkthroughs in the absence of the General Manager.

Requirements

Candidates must possess a high school diploma or GED and a Management Food Safety Certification. Applicants are required to be legally entitled to work in Canada and demonstrate effective communication and leadership skills.

Benefits

• Development opportunities
• GM mentorship program
• Leadership seminars
• Career development plans
• Flexible hours
• Employee and Family Assistance Program
• Medical insurance
• Dental insurance
• Life insurance
• Meal discounts
• Employee discounts
• Competitive wages

Listed skills

• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Organization · Preferred
• Food safety · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality
• Food service supervision
• Team leadership
• Guest service
• Conflict resolution
• Staff scheduling
• Brand standards compliance
• Communication
• Multitasking
• Organization
• Food safety
• Problem solving
• Employee Relations
• Energetic
• Food Safety Certification
• Self-Motivation
• Application Lifecycle Management
• Asset Management
• Grilling
• Management
• Customer Service
• Food Services
• Finance
• Sales
• Leadership
• Marketing
• Impact Assessment
• Labor Economics
• Mentorship
• Restaurant Operation
• Customer Complaint Resolution
• Enthusiasm

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Front of House Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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