GMR - Snow School - Snow School Supervisor

Job summary

The Snow School Supervisor manages daily department operations, including staff scheduling, payroll administration, and instructor coaching. They ensure high-quality guest experiences and maintain safety standards while working on-snow and in administrative capacities.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Job Title: Snow School Supervisor Location: North Vancouver Department: Ski and Ride School Reports to: Manager, Ski and Ride School Role Status: Full Time /Part Time/ Seasonal / Hourly ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY Snow School Supervisors are responsible for the smooth day to day operations of the department. They understand how to effectively manage and schedule instructors in order to provide the best possible experience to both internal and external guests. They are proactive in identifying areas of improvement and are safety and guest experience champions in the workplace. ESSENTIAL JOB FUNCTIONS Work with scheduler and other supervisors to ensure appropriate staff allocation on a weekly and daily basis Ensure the smooth connection of guests and staff in our lesson meeting and check in areas Monitor and understand staffing requirements as they relate to the departments overall budget Work with the sales department to ensure that lessons are booked properly and that errors are followed up on Be on snow to coach our pre-season training sessions Support instructors throughout the season, including the completion of one-on-one reviews Enter payroll data, assist instructors with payroll issues and other administrative tasks as required Demonstrate our core values; We love people, we love growth, we love connection, we love challenge Teach lessons as needed Other duties as required SUPERVISORY RESPONSIBILITIES This position provides direct supervision to the following positions: Snow School Team Leads, Snowsports Instructors, Snow School Volunteers. REQUIRED QUALIFICATIONS AND ABILITIES Exceptional leadership skills to deal with both new and experienced staff 1+ seasons supervisory experience in a snow school (required) Highly motivated, enthusiastic, and capable of working effectively in a fast-paced environment Proven ability to train and motivate staff CSIA/PSIC/CASI Level 3 or international equivalent certification (required) Competent computer skills including Word, Excel, and G Suite Have appropriate physical fitness to take on all assignments Be fluent in all aspects of the English language (spoken and written) Be able to work in inclement weather in an alpine environment Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions Available to work five days a week including evenings, weekends & holidays Successful applicants over the age of 19 will be required to provide results of a clear background check within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check. WORKING CONDITIONS Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. COMPENSATION AND BENEFITS $22.66 to $26.50/hour All positions are eligible for the following benefits and perks: Free Seasonal Access Pass Discounts at the resort’s restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 6 months of service Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EQUAL OPPORTUNITY EMPLOYER Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab). Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code.

What you’ll do

The Snow School Supervisor manages daily department operations, including staff scheduling, payroll administration, and instructor coaching. They ensure high-quality guest experiences and maintain safety standards while working on-snow and in administrative capacities.

Requirements

Candidates must have at least one season of supervisory experience in a snow school and hold a CSIA, PSIC, or CASI Level 3 certification. The role requires strong leadership abilities, physical fitness for alpine environments, and availability to work weekends and holidays.

Benefits

• Free seasonal access pass • Discounts at resort restaurants, retail, and rental outlets • Referral bonus program • Public transit subsidies • Free or discounted lift tickets at other resorts • Employee and family assistance program • Professional development • Friends and family discounts • Health insurance • Medical insurance • Dental insurance • Vision insurance • RRSP matching

Listed skills

• Training · Preferred
• Google Workspace · Preferred
• Leadership · Preferred
• Guest Experience · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Coaching · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff management
• Scheduling
• Coaching
• Training
• Payroll administration
• Guest experience
• Safety management
• Communication
• Microsoft Word
• Microsoft Excel
• G Suite
• Ski instruction
• Snow sports instruction
• Supervision
• Administrative Functions
• Self-Motivation
• Artificial Intelligence
• Application Lifecycle Management
• Asset Management
• Construction
• Computer Literacy
• English Language
• Finance
• Sales
• Physical Fitness
• Marketing
• Impact Assessment
• Labor Economics
• Operations
• Vision Insurance
• Enthusiasm
• Google Workspace

Job areas

• Hospitality
• Sports & Recreation
• Management & Leadership
• Customer Service & Support
• Education
• School Supervisor
• School Principal
• Education Managers
• Education Administrators, Kindergarten through Secondary