Housekeeping Room Attendant

Job summary

The Housekeeping Room Attendant is responsible for cleaning guest rooms to hotel standards and managing laundry tasks to ensure a comfortable guest experience. They must also report maintenance issues, handle guest inquiries professionally, and maintain the security and privacy of all guest rooms.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. We celebrate Housekeeping Room Attendants as the heart of our hotels. Without you, we simply could not open. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks'incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team. JOB REQUIREMENTS: No education or experience required, we will train one on one Ability to follow instruction Good communication skills are an asset Workplace Hazardous Materials Information System (WHMIS) is an asset Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Professional appearance and manners DUTIES: Clean rooms according to Sandman Hotels standards Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times Reports any unusual or suspicious persons/activities happening in the area of security to the manager Reports any maintenance issues including burned out light bulbs Check under bed, drawers, and closet for left behind articles and or trash Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities Clean coffee pots when needed, - ensures pots are plugged in Arrange furniture following use by guests Ensure security of guest rooms and privacy of guests Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift. Remove laundry from dryers and fold immediately to prevent wrinkling. Stock linen supply room with clean linens for use for next day. Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs. Small mending repairs required as needed. Perform Houseperson duties if required. APPLICABLE SKILLS: Excellent customer relations. Must have time-management skills. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. BENEFITS Rewards, Recognition, Team Events & Milestone Awards Team Member and Friends & Family Hotel Discounts Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more! Discounts at Grouse Mountain & Revelstoke Mountain Resort Career Development, Training & Internal Promotion Opportunities Employee & Family Assistance Program (Mental Health, Legal & Financial Support) Employee Referral Bonus Program RRSP Matching Program Extended Health, Dental, Vision & Life Insurance Complimentary Hotel Stays Tuition Credit Program Supportive, Inclusive Workplace Culture SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE** Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab). Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code.

What you’ll do

The Housekeeping Room Attendant is responsible for cleaning guest rooms to hotel standards and managing laundry tasks to ensure a comfortable guest experience. They must also report maintenance issues, handle guest inquiries professionally, and maintain the security and privacy of all guest rooms.

Requirements

No formal education or prior experience is required as the company provides one-on-one training. Candidates must be legally entitled to work in Canada and possess the ability to follow instructions and maintain a professional appearance.

Benefits

• Hotel discounts • Restaurant dining discounts • Career development • Training opportunities • Internal promotion opportunities • Employee and family assistance program • Employee referral bonus program • RRSP matching program • Extended health insurance • Dental insurance • Vision insurance • Life insurance • Complimentary hotel stays • Tuition credit program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cleaning
• Customer service
• Time management
• Attention to detail
• Communication
• Laundry operations
• Safety compliance
• Chemical handling
• Problem solving
• Professionalism
• Asset Management
• Influencing Skills
• Influencing Without Authority
• Artificial Intelligence
• Restaurant Operation
• Marketing
• Customer Relationship Management
• Enthusiasm
• Finance
• Customer Service
• Time Management
• Cleanliness
• Mental Health
• Application Lifecycle Management
• Housekeeping
• Tactfulness
• Discounts And Allowances
• Workplace Inclusivity
• Furniture Cleaning
• Linens
• Cleaning Products
• Impact Assessment
• Labor Economics
• Workplace Hazardous Materials Information Systems

Job areas

• Hospitality
• Customer Service & Support
• Security & Safety
• Housekeeping Room Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners