Sutton- Winter 26/27- Bell Person

Job summary

The Bell Person assists guests with luggage, room escorts, and arrival/departure logistics to ensure a welcoming experience. They also maintain public spaces and provide information on local attractions while working collaboratively with other departments.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. A Bellperson (also known as a bellhop or bell attendant) is a front-of-house hospitality professional who assists guests with luggage, escorts them to their rooms, and provides helpful information to ensure a welcoming and smooth arrival and departure experience. They are often one of the first and last team members guests interact with. Job Requirements Valid Class 5 BC Driver’s License with a clean driver’s abstract (preferred) Ability to operate a standard transmission vehicle (preferred) Must be eligible to work in Canada - can provide SIN documentation Strong customer service experience Good working knowledge of hospitality industry principles, methods, practices, and techniques Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Able to effectively communicate both verbally and in writing. Ability to stand for long periods, walk frequently and lift/ push heavy luggage Job Duties Assist with guest arrival and departures including transportation of guest luggage, equipment & belongings. Greet and communicate with all guests, providing personalized service in a professional manner. Be knowledgeable of community and/or resort attractions and events. Work closely and professionally with various departments. Maintain a clean and organized work environment. Ensure public spaces are well presented. Respond to guest inquiries, requests & complaints in a prompt & courteous manner. Assist other operating departments & teams as required. Effectively and professionally communicate with guests via phone, in person and in writing. Delivering items to guest rooms and attending to requests. Perform all other duties as assigned or needed. Job Benefits Rewards & Recognition Team rates from $59 per night, Family & Friends rates too! 25% discount at our restaurants for up to 6 people Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care! Complimentary Stays RRSP Matching Milestone Rewards Tuition Credit Program SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.** At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

What you’ll do

The Bell Person assists guests with luggage, room escorts, and arrival/departure logistics to ensure a welcoming experience. They also maintain public spaces and provide information on local attractions while working collaboratively with other departments.

Requirements

Candidates should have strong customer service experience and the ability to perform physical tasks like lifting and walking for long periods. A valid Class 5 BC Driver’s License and eligibility to work in Canada are required.

Benefits

• Team rates
• Family and friends rates
• Restaurant discount
• Discounted lift tickets
• Employee events
• Incentives
• Growth opportunities
• Dedicated training program
• Employee assistance program
• Mental health support
• Legal and financial counselling
• Referral bonus
• Group life insurance
• Extended health
• Dental
• Vision care
• Complimentary stays
• RRSP matching
• Milestone rewards
• Tuition credit program

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Guest Relations · Preferred
• Time management · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Hospitality principles
• Problem solving
• Luggage handling
• Guest relations
• Professionalism
• Time management
• Organization
• Vehicle operation
• Valid Driver's License
• Asset Management
• Mental Health
• Customer Service
• Personalized Service
• Employee Assistance Programs
• Finance
• Optometry
• Marketing
• Impact Assessment
• Labor Economics
• Enthusiasm

Job areas

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Bell Staff
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops

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