Winter 26/27- Sutton - Concierge - Bell Captain

Job summary

The Bell Captain supervises bell staff to ensure efficient luggage handling and arrival/departure services for guests. They are responsible for staff scheduling, training, and maintaining high standards of guest service and lobby operations.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. A Bell Captain is a senior member of the hotel’s front-of-house team responsible for supervising bell staff and ensuring guests receive efficient, courteous luggage and arrival/departure services. They play a key role in creating a positive first and last impression of the hotel. Job Requirements High School Diploma, G.E.D. or equivalent Must be eligible to work in Canada - can provide SIN documentation Previous experience in hospitality (bell attendant or concierge experience preferred) Strong working knowledge of hospitality industry principles, methods, practices, and techniques Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Exceptional conflict resolution, and objection handling skills Strong leadership and communication skills Able to respond quickly in a dynamic and changing environment. Physical ability to lift heavy luggage. Able to effectively communicate both verbally and in writing. Must be able to work different shift Morning and Evening including working on weekends and public holidays Job duties Greet guests warmly upon arrival and departure Assist with luggage handling and storage Escort guests to rooms and explain room features Provide information about hotel services, amenities, and local attractions Arrange transportation (taxis, shuttle transfers coordination) Supervise and schedule bell staff Assign duties and monitor performance Train new bell attendants Ensure staff grooming and uniform standards are maintained Maintain records of luggage movement Prepare staff schedules Report maintenance issues in lobby areas Assist with VIP guest arrangements .Coordinate group arrivals and departures Maintain luggage storage area and tagging system Handle guest requests promptly .Manage lost-and-found items according to hotel policy Job Benefits Rewards & Recognition Team rates from $59 per night, Family & Friends rates too! 25% discount at our restaurants for up to 6 people Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care! Complimentary Stays RRSP Matching Milestone Rewards Tuition Credit Program SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE** Please note that due to the high volume of applications we receive, only candidates selected for an interview will be contacted. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

What you’ll do

The Bell Captain supervises bell staff to ensure efficient luggage handling and arrival/departure services for guests. They are responsible for staff scheduling, training, and maintaining high standards of guest service and lobby operations.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in hospitality, preferably in bell attendant or concierge roles. Strong leadership, communication, and conflict resolution skills are required, along with the physical ability to lift heavy luggage.

Benefits

• Team rates from $59 per night
• Family & Friends rates
• 25% discount at restaurants
• Discounted passes/lift tickets
• Ongoing employee events
• Growth opportunities
• Dedicated training program
• Employee assistance program
• Group life insurance
• Extended health care
• Dental care
• Vision care
• Complimentary stays
• RRSP matching
• Milestone rewards
• Tuition credit program

Listed skills

• Supervision · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Leadership · Preferred
• Communication · Preferred
• Training · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• Time management · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Customer service
• Luggage handling
• Conflict resolution
• Leadership
• Communication
• Staff scheduling
• Training
• Hospitality operations
• Problem solving
• VIP guest arrangements
• Record keeping
• Time management
• Adaptability
• Lifting Ability
• Application Lifecycle Management
• Asset Management
• Mental Health
• Conflict Resolution
• Employee Assistance Programs
• Finance
• Optometry
• Marketing
• Impact Assessment
• Labor Economics
• Coordinating
• Greeting Customers
• Enthusiasm

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership
• Administrative
• Bell Captain
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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