Customer Service Representative

Customer Service Representative Position: Customer Service Representative Employment Type: Full-Time Location: Red Lake, Ontario Job Summary We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our hardware store team. The successful candidate will provide excellent customer service, assist customers with product selection, process sales and orders, and help ensure the store operates efficiently. Key Responsibilities Greet customers and provide friendly, professional service. Assist customers with product selection and provide basic product information. Process sales, returns, exchanges, and payments accurately. Answer customer inquiries in person and over the phone. Prepare and process customer orders, special orders, and quotes. Coordinate customer pickups and deliveries. Assist contractor and account customers. Enter and maintain customer and order information in the POS system. Receive, organize, and check incoming merchandise when required. Maintain clean and organized sales areas and displays. Communicate with suppliers regarding product availability, pricing, and orders. Handle customer concerns and resolve issues professionally. Work with other staff members to ensure customers receive timely service. Follow store policies and safety procedures. Perform other duties as required. Qualifications Previous retail, customer service, or hardware experience is an asset. Strong communication and interpersonal skills. Comfortable working with customers, contractors, and suppliers. Basic computer skills and ability to learn POS and inventory systems. Strong attention to detail and accuracy. Ability to multitask in a busy retail environment. Reliable, punctual, and able to work independently and as part of a team. Knowledge of hardware, building materials, tools, plumbing, electrical, or home improvement products is an asset. Ability to lift and move merchandise when required. What We Offer Competitive wages. Employee store discount. Opportunities for training and professional development. Vision, Dental & Extended Health Care. Life Insurance. Paid Time Off. A friendly and team-oriented work environment. Staff accommodation/housing may be available for the successful candidate, depending on availability and circumstances.

Provide professional customer service by assisting with product selection and processing sales, returns, and orders. Maintain store efficiency by managing inventory, coordinating deliveries, and ensuring sales areas are organized.

Previous experience in retail or hardware is an asset, along with basic computer skills and the ability to lift merchandise. Candidates must possess strong communication skills and the ability to work independently or as part of a team.

• Competitive Wages • Employee Store Discount • Training And Professional Development • Vision Insurance • Dental Insurance • Extended Health Care • Life Insurance • Paid Time Off • Staff Accommodation

• Customer servicePreferred
• Attention to detailPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Selection
• POS Systems
• Inventory Management
• Communication Skills
• Interpersonal Skills
• Multitasking
• Attention To Detail
• Order Processing
• Conflict Resolution
• Retail Sales
• Hardware Knowledge

• Retail
• Customer Service & Support
• Sales
• Trades
• Construction

Minimum experience

2+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available