IT Co-op (Jr. Service Management Analyst)

The Opportunity Company, Department: Nova Scotia Power, Information Technology Location: Lower Water Street, Halifax, Nova Scotia Type of Employment: Temporary, Full-Time (September - December 2026) Closing Date: September 2, 2026 Are you interested in technology, data analysis, and improving business processes? Do you enjoy solving problems, working with systems, and collaborating with others to support efficient operations? Nova Scotia Power is seeking an IT Co-op Student (Jr. Service Management Analyst) to join our IT Service Delivery team for the Fall term. This role offers a unique opportunity to gain hands-on experience in IT Service Management while supporting key initiatives related to Hardware Asset Management (HAM), Software Asset Management (SAM), and Configuration Management. You'll contribute to meaningful work, gain exposure to technology business operations and enterprise systems, and receive coaching and mentorship from experienced professionals who are invested in your growth and development. What You’ll Do As an IT Co-op Student, you'll play an active role in supporting IT Service Management processes and helping maintain accurate asset data and operational effectiveness across the organization. During your work term, you will have the opportunity to: Assist with the day-to-day operations of IT Hardware Asset Management (HAM), Software Asset Management (SAM) and Configuration Management practices. Support the maintenance of the IT Asset repository in ServiceNow, including performing data analysis, generating reports, and handling administrative tasks. Communicate effectively with internal and external stakeholders to resolve discrepancies, providing clear, concise descriptions of issues and resolutions. Contribute to identifying and supporting continuous improvement and process optimization efforts related to HAM, SAM and Config. Mgmt. practices. Adhere to all Occupational Health and Safety regulations, ensuring personal safety and the safety of others in the workplace. Who You Are We're looking for a motivated student who is eager to learn, detail-oriented, and enjoys working with technology, data, and business processes. You will be a strong candidate if you: Are enrolled in an Information Management, Business Administration, Information Systems, Information Technology, or related program. Possess strong analytical skills and a keen attention to detail. Are proficient with Microsoft 365 applications, particularly Excel, Word, Outlook, and Teams. Have exposure to ServiceNow or other IT Service Management platforms through coursework, co-op placements, or employment (considered an asset). Have a proactive attitude toward learning and improving business processes. Have previous customer service experience and enjoy working collaboratively with a variety of stakeholders (considered an asset). Have strong verbal and written communication skills, with the ability to explain technical issues clearly and concisely. What We Offer Networking & Growth: Join a network of current and former co-op students and build connections through biweekly events such as keynote speaker series, coffee chats, volunteer opportunities, and social activities. Comprehensive Onboarding: Start your term with confidence through our engaging onboarding program, which includes facilitated group orientation sessions, a Student Handbook, and a Technology Guide designed to set you up for success from day one. Community Engagement & Giving Back: Get involved through mentoring opportunities, employee resource groups, volunteer programs, fundraising-matching initiatives, and various committees that support the communities where we live and work. Meaningful Project Experience: Contribute to impactful digital initiatives and have the opportunity to bring your ideas forward while helping shape the online experience for Nova Scotia Power customers. Hands-On Learning & Development: Gain real-world experience managing and optimizing a customer-facing website while developing skills in digital analytics, customer experience, website enhancement, and digital marketing best practices. Click here to learn what some of our current & former students have to say about their experience with us! Learn More About Our Culture & Values At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help Emera to safely deliver cleaner, reliable energy to our customers and we’ll help you become a leader of tomorrow! If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Sound like the right opportunity for you? Here’s How You Apply: Apply by Wednesday, September 2, 2026 and let us know why this role is right for you by: Clicking on the ‘APPLY NOW’ button in this job posting. Attaching your resume, cover letter or motivation, and your transcript as one single file. If you have any questions, please do not hesitate to reach us at [email protected] Diversity, Equity & Inclusion at Emera As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation. Recruitment & Promotion Policy The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

Support IT Service Management processes, specifically focusing on Hardware, Software, and Configuration Management. Maintain the IT Asset repository in ServiceNow through data analysis, reporting, and stakeholder communication.

Candidates must be enrolled in a program related to Information Technology, Information Systems, or Business Administration. Proficiency in Microsoft 365 is required, while experience with ServiceNow and customer service is considered an asset.

• Networking events • Comprehensive onboarding program • Mentoring opportunities • Employee resource groups • Volunteer programs • Fundraising-matching initiatives

• Customer servicePreferred
• Data analysisPreferred
• Microsoft ExcelPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Data Analysis
• IT Service Management
• Hardware Asset Management
• Software Asset Management
• Configuration Management
• ServiceNow
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Business Process Optimization
• Stakeholder Communication
• Customer Service
• Analytical Skills
• Technical Writing

• Technology
• Data & Analytics
• Energy
• Customer Service & Support
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable