Saint John Work From Home - Customer Service Government Representative

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire full-time representatives for upcoming positions in New Brunswick. As a Customer Service Government Representative, you will provide telephone assistance on behalf of a government entity by answering citizen informational needs. Thanks to the equipment delivery and the team dedicated to support you, you will be able to start your training and grow your career right from the comfort of your own home*. Perks of the position: * The comfort of working-from-home during the week*; * Enjoy your free week-ends! * Salary of $17.00/hour; * Fully paid training; * Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance products and services; Your position in a glimpse: * Provide a warm, informed and solution-oriented service to each citizen requiring a phone assistance; * Kindly assist people by: * Answering their questions related to administrative document renewal processes; * Scheduling in-centre appointments; * Directing them to another service, if needed. * Handle calls with discretion and confidentiality. Qualifications: * You speak English fluently. * Eligibility criteria: * Be available during the following business hours: Monday to Friday from 9:30 am to 6:00 pm (ATL) between 20 to 40 hours a week. * *At home, have a high-speed internet connection of at least 25 MBPS and a secure, quiet space; * Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications; * Excellent communication and interpersonal skills – you enjoy helping and interacting with people! Training start date: September 14th At NQX [https://www.nqx.ca/], empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends. Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way [https://www.nqx.ca/careers]! #MP

Provide telephone assistance to citizens by answering questions regarding administrative document renewals and scheduling appointments. Handle all interactions with discretion and confidentiality while directing callers to appropriate services as needed.

Candidates must be fluent in English and available to work between 20 to 40 hours per week during business hours. A high-speed internet connection of at least 25 MBPS and a quiet, secure home workspace are required.

• Medical insurance • Dental insurance • Life insurance • RRSP contributions • Insurance product discounts • Paid training

• CommunicationPreferred
• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Communication
• Customer service
• Telephone assistance
• Problem solving
• Multitasking
• Computer application navigation
• Interpersonal skills
• Confidentiality
• Empathy
• Solution-Oriented
• Customer Service
• Discounts And Allowances
• English Language
• Innovation
• Insurance Products
• Interpersonal Communications
• Scheduling

• Customer Service & Support
• Government & Public Sector
• Administrative
• Customer Service Representative/Agent
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week