Remote Customer Service Representative

Job summary

Manage incoming phone inquiries and provide support for credit card services, including account maintenance and problem resolution. Promote new services and products while ensuring high levels of customer satisfaction and accurate documentation.

Job details

Manage incoming phone inquiries and provide support for credit card services, including account maintenance and problem resolution. Promote new services and products while ensuring high levels of customer satisfaction and accurate documentation. Requires a minimum of 3 months of customer service experience and proficiency in Microsoft Suite applications. Candidates must possess excellent communication skills and the ability to work rotational shifts including evenings and weekends.

What you’ll do

Manage incoming phone inquiries and provide support for credit card services, including account maintenance and problem resolution. Promote new services and products while ensuring high levels of customer satisfaction and accurate documentation.

Requirements

Requires a minimum of 3 months of customer service experience and proficiency in Microsoft Suite applications. Candidates must possess excellent communication skills and the ability to work rotational shifts including evenings and weekends.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Employee Assistance Program
• RRSP program
• Short-term disability
• Long-term disability
• Rewards and recognition programs
• Career advancement opportunities
• Paid training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Problem-solving
• Analytical skills
• Microsoft Suite
• Sales
• Conflict resolution
• Data entry
• Financial services
• Credit card support
• Telephone etiquette
• Time management
• Attention to detail
• Bilingualism
• Technical troubleshooting

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales

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