Client Escalations Specialist

Job summary

Manage high-priority client escalations and sensitive cases while ensuring seamless communication and resolution. Investigate bottlenecks in production and coordinate with internal teams to maintain high standards of client satisfaction.

Job details

Manage high-priority client escalations and sensitive cases while ensuring seamless communication and resolution. Investigate bottlenecks in production and coordinate with internal teams to maintain high standards of client satisfaction. Requires 3-5 years of professional experience in customer experience or client services with a focus on escalation management. Candidates must possess strong problem-solving skills, emotional intelligence, and proficiency in office software.

What you’ll do

Manage high-priority client escalations and sensitive cases while ensuring seamless communication and resolution. Investigate bottlenecks in production and coordinate with internal teams to maintain high standards of client satisfaction.

Requirements

Requires 3-5 years of professional experience in customer experience or client services with a focus on escalation management. Candidates must possess strong problem-solving skills, emotional intelligence, and proficiency in office software.

Benefits

• Creative and collaborative work environment
• Growth opportunities
• Professional development
• Access to company services and products
• 50% Family and friends discount

Listed skills

• Google Suite · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer experience
• Escalation management
• Crisis resolution
• Problem-solving
• Negotiation
• Mediation
• Emotional intelligence
• Root-cause analysis
• Communication
• Diplomacy
• Multitasking
• Xero
• Slack
• Front
• Google Suite

Job areas

• Customer Service & Support
• Creative & Media
• Management & Leadership

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