Guest Experience & Sales Professional - Ottawa

Job summary

Lead high-end sales and guide guests through a transformative luxury photography experience from arrival to final photo selection. Build authentic connections with clients to ensure they feel valued while consistently exceeding sales goals through curated product offerings.

Job details

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. Our stunning Ottawa studio provides a luxurious, creative sanctuary for guests to rediscover and celebrate themselves. Our continuous growth is a direct result of our dedication to providing a truly unforgettable experience—and we're looking for a passionate Guest Experience & Sales Professional to bring this experience to life. This is more than a sales role; it's a chance to guide guests on a transformative journey. You'll be the heart of the studio, the warm, empathetic presence that makes every guest feel seen, heard, and valued from the moment they walk through our doors. You'll be taking the lead over high-end sales where your ability to build relationships and close deals will contribute to Nuovo's continued success while benefitting from uncapped commission. What You'll Do: Build Authentic Connections: Welcome guests with genuine warmth, listening to their stories and understanding what brought them to Nuovo. You'll build a bond with each individual, making them feel comfortable, confident, and celebrated Guide the Guest Journey: Serve as the primary guide for each guest's experience, managing their time in the studio and ensuring a seamless, high-end experience from the first interaction to the final photo selection Present Artistry and Value: Confidently showcase and sell Nuovo's curated product offerings, helping guests select the perfect way to preserve their memories. You'll connect with their emotions and vision, guiding them to meaningful purchases that feel like a natural extension of their experience Exceed Expectations: Leverage your emotional intelligence and sales expertise to consistently achieve and exceed sales goals, while always prioritizing the guest's feelings and satisfaction. You present Nuovo's curated product offerings with confidence and professionalism. You don't just meet goals - you exceed them. Collaborate with Excellence: Partner with our close-knit studio team to ensure every element of the guest experience—from the photoshoot to product delivery—is executed flawlessly and reflects the Nuovo brand values. Requirements Natural communicator with a warm, confident, and engaging presence Strong ability to build rapport quickly and make clients feel understood Positive, energetic, and able to maintain professionalism under pressure Actively listens, asks the right questions, and adapts their approach to each client Skilled in sales techniques, including discovery, pitching, objection handling, and closing Resilient and motivated by goals, challenges, and continuous improvement Strong understanding of payment methods and financing options Driven by results but guided by empathy, integrity, and respect for the customer Comfortable working with CRM tools and accurately completing invoices Highly adaptable and quick to learn new processes, technologies and tools Ability to work in a dynamic and fast-paced environment Availability to work weekends and evenings, in-person French is an asset Benefits Natural communicator with a warm, confident, and engaging presence Strong ability to build rapport quickly and make clients feel understood Positive, energetic, and able to maintain professionalism under pressure Actively listens, asks the right questions, and adapts their approach to each client Skilled in sales techniques, including discovery, pitching, objection handling, and closing Resilient and motivated by goals, challenges, and continuous improvement Strong understanding of payment methods and financing options Driven by results but guided by empathy, integrity, and respect for the customer Comfortable working with CRM tools and accurately completing invoices Highly adaptable and quick to learn new processes, technologies and tools Ability to work in a dynamic and fast-paced environment Availability to work weekends and evenings, in-person French is required What We Offer: Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development Recognition and Support: A team that values your contributions and celebrates your success Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount About Us: Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time. This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

What you’ll do

Lead high-end sales and guide guests through a transformative luxury photography experience from arrival to final photo selection. Build authentic connections with clients to ensure they feel valued while consistently exceeding sales goals through curated product offerings.

Requirements

Requires a motivated communicator with strong sales expertise and the ability to build rapport quickly in a fast-paced environment. Must be available for evening and weekend work in-person, with French language skills considered an asset.

Benefits

• Inspiring work environment • Growth opportunities • Recognition and support • Access to Nuovo's services and products • 50% Family & Friends discount • Uncapped commission

Listed skills

• Objection Handling · Preferred
• Relationship Building · Preferred
• interpersonal communication · Preferred
• CRM Tools · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• High-end Sales
• Relationship Building
• Emotional Intelligence
• Objection Handling
• Closing Techniques
• CRM Tools
• Customer Experience
• Active Listening
• Discovery
• Pitching
• Invoicing
• Interpersonal Communication

Job areas

• Sales
• Customer Service & Support
• Creative & Media
• Art & Design
• Hospitality