Director of Operations - Advanced Medical Treatments

Job summary

Director of Operations – Advanced Medical Treatments NuVista Mental Health Full-Time - Remote Reports to: VP National Programs About NuVista NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care. The Opportunity The Director of Operations – Advanced Medical Treatments provides national leadership for the safe, compliant, and scalable delivery of advanced medical treatments acros…

Job details

Director of Operations – Advanced Medical Treatments NuVista Mental Health Full-Time - Remote Reports to: VP National Programs About NuVista NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care. The Opportunity The Director of Operations – Advanced Medical Treatments provides national leadership for the safe, compliant, and scalable delivery of advanced medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations. This role is responsible for: Medical Operations and Clinical Governance Regulatory Compliance and Risk Management Insurance, VAC strategy Pharmacy and External Partnerships People Leadership and Program Integration Key Responsibilities Medical Operations and Clinical Governance Oversee the safe and effective administration of advanced medical treatments in medical settings Develop and maintain clinical policies, procedures, and operational standards Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care Support case management workflows to ensure timely patient access to treatment Regulatory Compliance and Risk Management Maintain compliance with federal and provincial regulations governing advanced medical treatments across Canada Ensure controlled substance handling, documentation, reporting, and audit readiness Lead regulatory reviews and corrective action planning as required Insurance, VAC Strategy Oversee insurance case management and expedited approvals for advanced medical treatments Identify opportunities to improve approval timelines through streamlined submissions and relationship building Escalate stalled or complex authorizations to senior leadership Build and maintain strong relationships with insurers and VAC representatives Pharmacy and External Partnerships Own strategic relationships with compounding and specialty pharmacies Serve as the primary liaison with pharmacy partners, insurers, and regulators Support payer pilots, coverage expansion initiatives, and funding opportunities People Leadership and Program Integration Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners Establish training standards, role clarity, and competency expectations Identify opportunities to integrate advanced medical treatments with therapy, psychiatry, and other medical services Qualifications 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments) Experience overseeing regulated medical treatments and/or controlled substances Strong knowledge of Canadian healthcare regulatory requirements Demonstrated experience working with insurers and public payers, including VAC Proven leadership experience across nursing, NP, and clinical support teams Experience operating in a high-growth or evolving clinical environment Strong judgment, communication, and stakeholder management skills Core Competencies Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals. Strategic Thinking: Establishes and communicates vision and applies creativity to solutions. Decision Making: Makes informed, timely decisions and seeks input when appropriate. Employee Development: Coaches, mentors, and supports growth and development of team members. Problem Solving: Analyzes issues thoroughly and develops effective solutions. Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.

What you’ll do

The Director of Operations oversees the safe and compliant delivery of advanced medical treatments and ensures regulatory excellence across the organization. This role involves developing clinical policies, managing insurance strategies, and leading a team to integrate advanced treatments with other medical services.

Requirements

Candidates should have 7-10+ years of experience in healthcare operations, particularly with regulated medical treatments. Strong knowledge of Canadian healthcare regulations and proven leadership experience in clinical environments are essential.

Listed skills

• Regulatory Compliance · Preferred
• Leadership · Preferred
• Health · Preferred
• Compliance · Preferred
• People leadership · Preferred
• Risk Management · Preferred
• management · Preferred
• case management · Preferred
• Development · Preferred
• Time · Preferred
• Integration · Preferred
• Action Planning · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Healthcare Operations
• Regulatory Compliance
• Risk Management
• Insurance Strategy
• Pharmacy Partnerships
• People Leadership
• Program Integration
• Clinical Governance
• Case Management
• Stakeholder Management
• Decision Making
• Strategic Thinking
• Employee Development
• Problem Solving
• Ethics
• Integrity