Client Services Representative

Job summary

Welcome clients and their pets, handle calls and email correspondence, schedule appointments, and make follow-up calls. Process invoices, estimates, and payments; maintain electronic files and stock, and assist with administrative and housekeeping duties.

Job details

Vernon Veterinary Clinic is looking for a full time client service representative/receptionist to join our team. Our ideal candidate will be positive, enthusiastic, punctual and responsible with a strong work ethic. They will be flexible and possess the initiative to work individually as well as work well as a team. Our clinic is fast paced and the ability to multitask is essential. Job Requirements Create a warm and welcoming environment for our patient and pet parents Demonstrate experience in a fast-paced environment Capable of working autonomously Capable of following direction and performing at a high standard Ability to work as part of a team Ability to remain calm and efficient in stressful situations Positive outlook and enthusiasm Excellent time management skills Excellent customer service skills Excellent communication skills Duties Include But Are Not Limited To Answer phone calls on a multiline phone system Schedule appointments on Ezyvet IT system Placing outbound calls to pet parents for follow-up and future appointment/bookings Respond and manage email correspondence Invoicing/billing; creating estimates, process payment File documents electronically Stock shelves Additional administrative & housekeeping duties Job Type: Full time Hourly rate: $19 - $20 Benefits Clinic discount Uniform allowance Work Location: In person Submit resume and cover letter to angeliki.ioakimidou@vernonvetclinic.com Only shortlisted candidates will be contacted

What you’ll do

Welcome clients and their pets, handle calls and email correspondence, schedule appointments, and make follow-up calls. Process invoices, estimates, and payments; maintain electronic files and stock, and assist with administrative and housekeeping duties.

Requirements

The candidate should be positive, enthusiastic, punctual, responsible, flexible, and able to work independently and as part of a team. They must be comfortable in a fast-paced environment, multitask effectively, follow direction, provide excellent customer service, communicate well, manage time effectively, and remain calm under stress.

Benefits

• Clinic Discount
• Uniform Allowance

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Time management · Preferred
• Multitasking · Preferred
• Appointment Scheduling · Preferred
• Payment Processing · Preferred
• Teamwork · Preferred
• Organization · Preferred
• punctuality · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Time Management
• Multitasking
• Appointment Scheduling
• Telephone Handling
• Email Correspondence
• Invoicing and Billing
• Payment Processing
• Electronic Filing
• Teamwork
• Autonomous Work
• Stress Management
• Organization
• Punctuality

Job areas

• Customer Service & Support
• Administrative
• Healthcare

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