Client Services Representative

Job summary

The representative is responsible for greeting clients, managing the clinic's calendar, and handling phone inquiries. They also maintain patient records, process payments, and assist veterinary staff with administrative duties.

Job details

We are seeking 1 compassionate and organized Veterinary Receptionist to join our dynamic team. This role is essential in providing excellent customer service and support to pet owners. Our goal is to expand our existing team. Our team members enjoy a positive work atmosphere, have great team partnerships and are eager to support new team members. If you genuinely enjoy coming to work each day and want to be in a positive work environment, Billings Bridge Animal Hospital could be your new home. Veterinary Receptionist Responsibilities Greet clients and their pets upon arrival, ensuring a welcoming atmosphere. Schedule appointments and manage the clinic's calendar efficiently. Answer phone calls and respond to inquiries regarding services, procedures, and pet care. Maintain accurate patient records and update information as needed. Process payments and handle billing inquiries with professionalism. Assist veterinary staff with administrative tasks as required. Ensure the reception area is clean, organized, and stocked with necessary supplies. Collaborate with team members to provide exceptional care for all patients. Veterinary Receptionist Experience Previous veterinary reception experience is required Strong interpersonal skills with a friendly demeanor towards clients and pets. Excellent organizational abilities to manage multiple tasks effectively. Proficient in using office equipment and software for scheduling and record-keeping. Ability to work well under pressure while maintaining attention to detail. A genuine love for animals and commitment to their well-being.

What you’ll do

The representative is responsible for greeting clients, managing the clinic's calendar, and handling phone inquiries. They also maintain patient records, process payments, and assist veterinary staff with administrative duties.

Requirements

Candidates must have previous veterinary reception experience and strong interpersonal skills. Proficiency in office software and the ability to work well under pressure are also required.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Veterinary reception
• Appointment scheduling
• Record keeping
• Billing
• Interpersonal skills
• Organizational skills
• Office equipment
• Attention to detail
• Communication
• Administrative tasks

Job areas

• Customer Service & Support
• Healthcare
• Administrative